Doors Will Not Unlock (or Lock) With the Transmitter, But Will Unlock (Lock) With the Door Switch

Keyless/Power Door Locks/Security System Symptom Troubleshooting - Doors will not unlock (or lock) with the transmitter, but will unlock (lock) with the door switch

Doors will not unlock (or lock) with the transmitter, but will unlock (lock) with the door switch

NOTE:

- Before troubleshooting, check the B-CAN DTCs. If any DTC is indicated, refer to the B-CAN System Diagnosis Test Mode A Troubleshooting - B-CAN System Diagnosis Test Mode A, and troubleshoot the indicated DTC(s) first.

- The security system can be customized in the multi-information display (MID) to suit client needs. For more information about keyless/security system options, refer to the Owner's Manual.

1. Turn the ignition switch to LOCK (0).

2. Remove the ignition key from the ignition switch.

3. Close and lock the doors.

4. Try to lock/unlock the doors with the keyless transmitter.

Do the door lock actuators work normally?

YES -

Intermittent failure. The system is OK at this time.�

NO -

Go to step 5.

5. Open the driver's door.

Does the key-in reminder chime sound with the key in the ignition switch?

YES -

Faulty ignition key switch, or a short to ground on the ignition key switch PNK wire. Repair as necessary.�

NO -

Go to step 6.

6. Do the keyless transmitter test Keyless Entry Transmitter Test.

Is the transmitter OK?

YES -

Substitute a known-good under-dash fuse/relay box and recheck. If there is still a problem, substitute a known-good immobilizer-keyless control unit and recheck. If the problem goes away, replace the original immobilizer-keyless control unit Service and Repair.�

NO -

Replace the keyless transmitter.�