Operation CHARM: Car repair manuals for everyone.

Owner Letter

Example of Customer Letter

September 1993

Product Update: Legend Ignition System

Dear Legend Owner:

Honda Motor Co., Ltd. has determined that a part in your car's ignition system does not meet Acura's standards for durability If this part, called the igniter, should tail, your car's engine will not start.

An improved igniter is now available. Please call your Acura dealer and schedule an appointment to have it installed. This update will be done free of charge. Please plan to leave your car at the dealer for at least half a day to allow him flexibility in scheduling.

Even if you had the igniter replaced previously you should have it replaced with the improved unit. Please make an appointment with the dealer to have it installed. In addition, you are eligible for reimbursement if you paid for a previous igniter replacement. Reimbursement is subject to the eligibility requirements given on the enclosed "Request for Reimbursement" form included for your convenience.

We apologize for any inconvenience this product update may cause you; however, our main concern is the continued trouble-free operation of your Legend. If you have any questions, please call or write:

Acura Customer Relations Department
1919 Torrance Boulevard
Torrance, CA 90501-2746
(800) 382-2238