Remanufacturing Program Questions and Answers
Even though the Automatic Transmission Remanufacturing (ATR) Program has been around for years, Tech Line still receives many calls with questions about the program. What follows is Tech Line's list of items to check before ordering a remanufactured automatic transmission, and answers to the most commonly asked questions about the ATR program.What to Check
Before ordering a remanufactured transmission, perform the following checks.
^ Compare the vehicle to another example of the same year and model to make sure the complaint is not a normal characteristic.
^ Check for any service bulletins or ServiceNews articles that cover the complaint.
^ Check the fluid level, and verify that the transmission is filled with Honda Premium ATF. Other brands of ATF can affect shift quality and lock-up performance.
^ If applicable, check the A/T throttle control cable and shift cable adjustment.
^ Check the TCM/PCM for trouble codes. Some electrical problems can cause the symptoms of an internal transmission problem.
^ Perform the road test and the pressure tests described in the applicable service manual.
Questions and Answers
Q: When do you use the ATR program?
A: Any automatic transmission warranty repair (including goodwill and VSC) requires the installation of a remanufactured transmission assembly and torque converter. Any internal failure that would require transmission disassembly qualifies for this program. In fact, disassembly of a transmission under warranty is not allowed.
Remanufactured transmissions are also available for non-warranty repairs. Refer to Parts Information Bulletin (PIB) B97-0028, Customer-Pay Automatic Transmission Remanufacturing (ATR) Program.
Q: How do you determine if there is an internal failure?
A: ^ Use the troubleshooting procedures in the A/T section of the appropriate service manual.
^ Drain the ATF into a clean pan or through a paint strainer to determine if there are signs of damage or contamination.
^ If applicable, remove the oil pan to inspect or replace solenoids or wiring, but do not disassemble the transmission for diagnosis.
^ Check for any service bulletins or ServiceNews articles that cover the complaint.
Q: How do you order a remanufactured transmission?
A: For warranty repairs, transmissions must be ordered through the Remanufactured Parts Operations in Troy, OH. The procedure is included in this service bulletin, and also in PIB B96-0024, Automatic Transmission Warranty Exchange Program.
For Vehicle Service Contract (VSC) repairs, you must order the transmission from the VSC. Do not order the transmission through Remanufactured Parts Operations.
For non-warranty repairs, order the transmission from our Parts Division through normal channels. (Refer to PIB B96-0014.)
Q: Who do I call to ask questions about the ATH Program?
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A: If you have administrative questions, call the ATR order desk at (937) 332-6152. If you have technical questions that the service manual, service bulletins, and ServiceNews don't address, call Tech Line at (800) 228-7210.
Q: Is a Tech Line reference number required to order remanufactured transmission?
A: No, a Tech Line reference number is not needed.
Q: What year and model transmissions are available through the ATH program?
A: Most models are currently in the program, and all future models will be included. Call the ATR order desk for the latest application information.
Q: Where can 1 find the part numbers for replacement in-The ATF filters?
A: Refer to PIB B94-0017, ATF Filter Kit Replacement Filters.