Navigation System Component Exchange Program
July 2, 1996BULLETIN NO
96-025
VIN APPLICATION
ALL with Navigation System
MODEL
3.5RL
YEAR
1996
Navigation System Component Exchange Program
COVERAGE
This service bulletin applies to three components of the Acura Navigation System: the control unit, the display unit, and the audio unit.
NOTE:
The audio unit in the 3.5RL with a navigation system is unique and considered a part of the system. Use the procedures in this service bulletin to exchange that audio unit it it is defective.
WARRANTY CLAIM INFORMATION
In warranty:
The normal warranty applies.
Out of warranty:
Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Technical Manager or your Zone Office. You must request consideration, and get a decision, before starting work.
Operation number: From the Flat Rate Manual
Flat rate time: From the Flat Rate Manual
Failed P/N: Use the "RM" part number (from
the repair order) without the "RM"
Defect code: 032
Contention code: B99
Part used for repair: Use the "RM" part number (from the repair order)
DIAGNOSIS
Advisor:
1. For every problem in the navigation system, fill out your part of this form (E2226, pad of 25).
Technician:
2. Complete your part of the Diagnosis form.
^ View videotape ET644, The Service Technician's Guide the Navigation System.
^ Use the Navigation System Service Manual Supplement to diagnose problems with the control unit or the display unit.
^ Use normal troubleshooting procedures to diagnose problems with the audio unit. Review Acura Advantage videotape E3103, Tuning in on Audio Diagnosis.
^ After you confirm the faulty component, contact Tech Line at 800-228-7210. Write the authorization reference number for the remanufactured component on the form.
Advisor:
3. Return the vehicle to the customer, and schedule a date for installing the remanufactured component based on its estimated time of arrival.
Parts Manager:
NOTE:
Due to limited availability, Navigation System components are on order restrictions. You must have prior authorization (reference number) from Tech Line before you can receive one of these remanufactured components:
Control unit: P/N 39540-SZ3-A81RM
Display unit: P/N 39810-SZ3-A81ZARM
Audio unit: P/N 39100-SZ3-A80ZARM
CD unit: P/N 39110-SZ3-A81RM
4. To order a remanufactured component, contact the RPO Order Desk directly at (513) 332-6152. Call between 8:30 a.m. and 8:00 p.m. Eastern Time.
When placing the order, be prepared to give this information:
^ VIN and Mileage
^ Warranty Claim Number
^ Date of Customer's Appointment
^ Tech Line Reference Number
^ Customer's Complaint (reason for replacement)
The component will be shipped FREIGHT PRE-PAID; you will not accrue Stock Return Allowance.
NOTE:
If you place an order for a remanufactured component through normal parts ordering channels, you will receive a computer response of "U" (unauthorized).
Remanufactured component orders are restricted to specific customer requests so that they can be filled more quickly; this also minimizes back orders.
If you have any questions about ordering the remanufactured component, contact the RPO office at (513) 332-6152.
5. Complete your part of the Navigation System Core Return Form (E2226).
REPAIR AND RETURN
Technician:
6. If you are replacing the control unit, remove the hard disk from the old control unit, and install it in the remanufactured unit.
7. Install and test the remanufactured component. Return the defective component to the Parts Department.
Parts Manager
8. Fill out the FEDEX airbill that came in the box with the remanufactured component. Write your dealer number and the warranty claim number on it as shown in the sample. The airbill should have the return address preprinted:
AHM Remanufactured Parts
c/o NK PARTS INDUSTRIES
2640 Campbell Rd.
Sidney, OH 45365
^ Do not use an ordinary FEDEX airbill. This preprinted airbill has a special account number on it for the Exchange Program. If you need more airbills, call your assigned Parts Center.
^ Ship the unit to the preprinted address on the airbill. Do not ship it to the manufacturer or the WPI (Warranty Parts Inspection) Center.
9. On the repair order, write down the warranty claim number, the original part number, the serial numbers from both the new and defective components, and the FEDEX airbill number.
10. Ship the defective component in the same box the remanufactured component came in; include the required paperwork:
^ A copy of the DCS warranty claim
^ Two copies (white and yellow) of the Navigation System Core Return form
If the claim form and the Navigation System Component Return Form are incomplete or are not in the box, you will be charged a $50.00 diagnostic fee.
When the defective component is received, your parts request will be credited, and core credit will be posted to your dealership Balance Forward account. The credit can be identified by the unit part number +"CO."