A/T - Warranty Exchange Program: Overview

December 16, 1997

BULLETIN NO.
90-009

YEAR [NEW]
1990 - 98

MODEL
ALL

VIN APPLICATION
ALL

Automatic Transmission In-Warranty Exchange Program
(Supersedes 90-009, dated August 13, 1996)

REPAIR POLICY

Any warranty repair or AHFC Vehicle Service Contract (VSC) repair on an automatic transmission requires the installation of a remanufactured transmission assembly and torque converter. Any internal failure requiring transmission disassembly qualifies for this program.

DIAGNOSIS

Use the troubleshooting procedures in section 14 of the appropriate service manual (section 7A in the SLX service manual) to determine if the transmission has an internal problem. Do not disassemble the transmission for diagnostic purposes.

NOTE:
Any transmission returned disassembled will be considered an unusable core. Your claim will be debited a $1,000 "Core Loss" charge.

SERVICE ADVISOR INFORMATION

Advise the customer that your service department will install an Acura factory-remanufactured transmission and torque converter assembly.

ORDERING INFORMATION

Warranty Repair

[NEW]
Call the ATR Order Desk at (937) 332-6152. Give them the following information:

^ your dealer number
^ year and model of the vehicle
^ Vehicle Identification Number
^ mileage
^ warranty claim number
^ failure information

NOTE:
A part number is not required; the Order Desk will choose the appropriate transmission for the vehicle.

VSC Repair

Contact the VSC department at 800-999-5901.

Within two working days, you will receive a remanufactured transmission/torque converter assembly and Core Return Instructions in a reusable shipping container.

NOTE:
Save the shipping container, torque converter retaining strap, hole plugs, and all internal packing components. You must return the core in this container.