Power Window(s) Will Not Go Down

April 29, 1997

BULLETIN NO.
97-019

YEAR
1996-97

MODEL
3.5RL

VIN APPLICATION
ALL

Power Window(s) Will Not Go Down

SYMPTOM
The window will not go down when you press the window switch.

PROBABLE CAUSE
The window motor gears are binding.

CORRECTIVE ACTION

Diagnose the condition of the power window motor, and repair as necessary.

PARTS INFORMATION

Regulator, Left Front: P/N 72250-SZ3-A01
Regulator, Right Front: P/N 72210-SZ3-A01
Regulator, Left Rear: P/N 72750-SZ3-004
Regulator, Right Rear: P/N 72710-SZ3-004

WARRANTY CLAIM INFORMATION

In warranty:
The normal warranty applies.

LABOR OP # DESCRIPTION HOURS

826110 Replace left front regulator 0.8
827110 Replace right front regulator 0.8
829110 Replace left rear regulator 0.7
830110 Replace right rear regulator 0.7

Failed P/N: 72250-SZ3-A01

Defect code: 030

Contention code: B01

Skill level: Repair Technician

Out of warranty:
Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Technical Manager or your Zone Office. You must request consideration, and get a decision, before starting work.

DIAGNOSIS

Press and hold the power window switch in the down position while carefully listening to the power window motor.

^ If no noise is heard and the motor is inoperative, proceed with normal troubleshooting procedures in the service manual.

^ If the motor appears to be stalled (you hear a sound that is the same as when a window is closed and reaches the fully closed position), perform the REPAIR PROCEDURE.

REPAIR PROCEDURE

1. Remove the door panel of the affected door.

2. Disconnect the power window motor connector.

3. Verify the condition of the power window motor:

Driver's Window: Apply battery voltage (+) to the RED/BLU wire and ground (-) to the RED/YEL wire of the 4-pin connector; the window should go down.

Any Other Window: Apply battery voltage (+) to the BLU/WHT wire and ground (-) to the BLUE/RED wire of the 2-pin connector; the window should go down.

4. Based on the condition of the power window's motor, do this:

^ If the motor works while applying battery voltage, disregard this information, and continue with normal troubleshooting.

^ If the motor doesn't work, replace the regulator assembly as described in the 1996-97 3.5RL Service Manual.