Power WIndow(s) Will Not Go Down.

April 26, 1999

BULLENTIN NO.
97-019

YEAR
1996-97

MODEL
3.5RL

VIN APPLICATION
ALL

1996 - 97 3.5RL Power Window(s) Will Not Go Down (Supersedes 97-019, Power Window(s) Will Not Go Down, dated April 12, 1999)

SYMPTOM
The window(s) will not go down when you press the window switch.

PROBABLE CAUSE
The window motor gears are binding.

CORRECTIVE ACTION
Diagnose the condition of the power window motors, and, if necessary, replace all tour window regulators.

PARTS INFORMATION
Regulator, Left Front: P/N 72250-SZ3-305
Regulator, Right Front: P/N 72210-SZ3-306
Regulator, Left Rear: P/N 72750-SZ3-305
Regulator, Right Rear: P/N 72710-SZ3-305

WARRANTY CLAIM INFORMATION
In warranty: The normal warranty applies.

Operation number: 826107
Flat rate time: 3.0 hours
Failed part: 72250-5Z3-AO1
Defect code: 030
Contention code: B01
Template ID: 97-019A
Skill level: Repair Technician

Out of warranty: Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Technical Manager or your Zone Office. You must request consideration, and get a decision, before starting work.

REPAIR PROCEDURE

1. Remove the door panel from the affected door.
2. Disconnect the power window motor connector (driver's, 0743; passenger's, C763; left rear, C784; right rear, C794).
3. Verify the condition of the power window motor:





- Driver's Window: At the window motor connector, apply battery voltage (+) to terminal 1, and ground (-) terminal 2; the window should go down.





- Any Other Window: At the window motor connector, apply battery voltage (+) to terminal 2, and ground (-) terminal 1; the window should go down.

4. Based on the condition of the power window motor, do this:

- If the motor works when you apply battery voltage, disregard this bulletin and continue with normal troubleshooting.
- If the motor doesn't work, replace all four power window regulators.