Navigation System Exchange Program
September 27, 1999BULLENTIN NO.
96-025
YEAR
1996-00
1999-00
MODEL
3.5RL
3.2TL
VIN APPLICATION
ALL with
Navigation System
Navigation System Component Exchange Program
(Supersedes 96-025, dated June 14, 1999)
COVERAGE
This service bulletin applies to three components of the Acura Navigation System: the control unit, the display unit, and the Hard Disk Drive (HDD).
WARRANTY CLAIM INFORMATION
In warranty: The normal warranty applies.
Operation number: From the Flat Rate Manual
Flat rate time: From the Flat Rate Manual
Failed part: Use the "RM" part number (from the repair order) without the "RM"
Defect code: 032
Contention code: B99
Part used for repair: Use the "RM" part number (from the repair order)
Skill level: Repair Technician
Out of warranty: Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Technical Manager or your Zone Office. You must request consideration, and. get a decision, before starting work.
DIAGNOSIS
Advisor:
1. For every problem in the navigation system, fill out your part of this form (E2226, pad of 25).
Technician:
2. Complete your part of the Diagnosis form.
- View the Acura Advantage videotape Test #102, reorder number E3102, The Technician's Guide to the Acura TL Navigation System.
- To troubleshoot the navigation system of the 3.5RL, refer to the 1996-00 3.5RL Service Manual
- To troubleshoot the navigation system of the 3.2TL, refer to the 1999-00 3.2TL Service Manual.
Advisor:
3. Return the vehicle to the customer, and schedule a date for installing the remanufactured component based on its estimated time of arrival.
Parts Manager:
[NEW]
4. To order a remanufactured component, contact the RPO Order Desk directly at 888-997-7278. Call between 8:30 a.m. and 8:00 p.m. Eastern Time.
When placing the order, be prepared to give this information:
- VIN and mileage
- Warranty claim number
- Date of customer's appointment
- Customer's complaint (reason for replacement) The component will be shipped FREIGHT PRE-PAID; you will not accrue Stock Return Allowance.
NOTE: If you place an order for a remanufactured component through normal parts ordering channels, you will receive a computer response of "U" (unauthorized).
Remanufactured component orders are restricted to specific customer requests so that they can be tilled more quickly; this also minimizes back orders.
If you have any questions about ordering the remanufactured component, contact the RPO office at 888-997-7278.
5. Complete your part of the Navigation System Core Return Form (E2226).
REPAIR AND RETURN
Technician:
6. 1996-99 Models: If you are replacing the control unit, remove the Hard Disk Drive (HDD) from the old control unit, and install it in the remanufactured unit.
NOTE:
Use caution when handling the HDD. It is very fragile and would be damaged it dropped. 2000 Models: If you are replacing the control unit, remove the DVD from the old control unit, and install it in the remanufactured control unit.
7. Install and test the remanufactured component. Return the defective component to the Parts Department.
Parts Manager:
8. Fill out the FedEx airbill that came in the box with the remanufactu red component. Write your dealer number and the warranty claim number on it as shown in the sample below. The airbill should have the return address preprinted:
AHM Remanufactured Parts
c/o NK PARTS INDUSTRIES
2640 Campbell Rd.
Sidney, OH 45365
Preprinted Federal Express Airbill
- Do not use an ordinary FedEx airbill. This preprinted airbill has a special account number on it for the Exchange Program. If you need more airbills, contact the RPO Order Desk.
- Ship the unit to the preprinted address on the airbill. Do not ship it to the manufacturer or the WPI (Warranty Parts Inspection) Center.
9. On the repair order, write down the warranty claim number, the original part number, the serial numbers from both the new and defective components, and the FedEx airbill number.
10. Ship the defective component in the same box the remanufactured component came in; include the required paperwork:
- A copy of the DCS warranty claim
- Two copies (white and yellow) of the Navigation System Core Return form
If the claim form and the Navigation System Component Return Form are incomplete or are not in the box, you will be charged a $50.00 diagnostic fee.
When the detectivecomponent is received, your parts request will be credited, and core credit will be posted to your dealership Balance Forward account. The credit can be identified by the unit part number +"CO."