Power Window(s) Will Not Go Down
January 18,1999BULLENTIN NO.
99-006
YEAR
1998
MODEL
3.5RL
VIN APPLICATION
ALL
Power Window(s) Will Not Go Down
SYMPTOM
The window(s) wilt not go down when you press the window switch.
PROBABLE CAUSE
The window motor gears are binding.
CORRECTIVE ACTION
Diagnose the condition of the power window motors, and replace all four window regulators.
PARTS INFORMATION
Regulator, Left Front: P/N 72250-SZ3-A21
Regulator, Right Front: P/N 72210-SZ3-A21
Regulator, Left Rear: P/N 72750-SZ3-A01
Regulator, Right Rear: P/N 72710-SZ3-A01
WARRANTY CLAIM INFORMATION
In warranty: The normal warranty applies.
Failed P/N: 72250-SZ3-A01
Defect code: 030
Contention code: B01
Template ID: 99-006A
Skill level: Repair Technician
Out of warranty: Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Technical Manager or your Zone Office. You must request consideration, and get a decision, before starting work.
REPAIR PROCEDURE
1. Remove the door panel from the affected door.
2. Disconnect the power window motor connector (driver's, C743; passenger's, C763; left rear, C784; right rear, C794).
3. Verify the condition of the power window motor:
Driver's Window: At the window motor connector, apply battery voltage (+) to terminal 1, and ground (-) terminal 2; the window should go down.
Any Other Window: At the window motor connector, apply battery voltage (+) to terminal 2, and ground (-) terminal 1; the window should go down.
4. Based on the condition of the power window motor, do this:
^ If the motor works when you apply battery voltage, disregard this information, and continue with normal troubleshooting.
^ If the motor doesn't work, replace all four power window regulators.