Customer Letter

Example of Customer Letter

November 1999

Product Update Campaign: Driver's Seat Belt Buckle Dear 1999 3.5RL Owner:

We are sending you this letter to notify you of a potential problem with your 1999 3.5RL.

What is the problem?
On some 1999 3.5RLs, a switch in the driver's seat belt switch harness may cause the SRS indicator light on the dash panel gauge assembly to stay on when the ignition switch is on.

What should you do?
Contact your local Acura dealer, and make an appointment to have your vehicle repaired. Your dealer will replace the driver's seat belt buckle/seat belt switch harness with a new part. This work will be done free of charge. Please plan to leave your vehicle at the dealer for at least half a day to allow for scheduling flexibility.

What to do if you feel this notice is in error.

This notice was mailed to you according to the latest information available. If you no longer own a 1999 3.5RL, or if some information in this notice is incorrect, please help us update our records by filling out and returning the enclosed, postage-paid information Change Card.

If you have questions.

If you have questions about this notice, or need assistance contacting an Acura dealer, please call Acura Client Services at (800) 382-2238.

Thank you for your cooperation. We apologize for any inconvenience this may cause you.

Sincerely,

AMERICAN HONDA MOTOR CO., INC.
Acura Automobile Division