Navigation System - Incorrectly Displays Phone Numbers
03-028October 7, 2003
Applies To:
2000-03 TL with Navigation System - ALL
2001-03 CL with Navigation System - ALL
2000-03 RL with Navigation System - ALL
2001-02 MDX with Navigation System - ALL
Navigation System Displays U.S. Post Office Phone Numbers Incorrectly
SYMPTOM
When selecting places, the navigation system displays most US post office phone numbers as 000-1111 after the area code.
PROBABLE CAUSE
There is a problem in the navigation software.
CORRECTIVE ACTION
Download the corrective patch CD into the navigation system.
NOTE:
^ This patch CD works only with DVDs stamped 2.05b or earlier.
^ This patch CD also fixes problems with DVDs marked 2.05 or earlier on MDX. Occasionally while driving the vehicle, the navigation map screen momentarily reverses from a white background with black roads to black background with white roads. Also, the trip computer mileage and fuel economy sometimes double and/or become considerably larger than usual or the "trip miles" rolls over from 999.9 to 0 instead of 1000.
^ After the patch CD installation, the phone numbers for most post offices are no longer shown.
^ This patch CD does not update the database or map coverage area. For the newest city coverage information and navigation DVD-ROMs, refer to the Acura web site, www. acura. com, or call 1-555-549-3795.
PARTS INFORMATION
Each dealer will be automatically sent one patch CD. If you lose the patch CD, please call Navigation DVD Orders at 1-555-549-3795, and ask for Navigation Patch Disc CD-ROM 2.05c.
TOOL INFORMATION
SCS Service Connector:
P/N 07PAZ-0010100
WARRANTY CLAIM INFORMATION
In warranty: The normal warranty applies.
Operation Number: 053011
Flat Rate Time: 0.3 hour
Failed Part: 39540-53V-A02
Defect Code: 039
Contention Code: B99
Template ID: 03-025A
Skill Level: Repair Technician
Out of warranty: Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Parts and Service Manager or your Zone Office. You must request consideration, and get a decision, before starting work.
REPAIR PROCEDURE
1. Locate the navigation unit; it is located in the trunk of the TL/CL/RL and under the front passenger's seat of the MDX.
2. MDX only: Slide the front passenger's seat to the rear.
3. Turn the ignition switch to ON (II).
4. Open the door of the navigation unit.
5. Press the EJECT button, and remove the client's DVD-ROM. Check if it is 2.05b or earlier.
^ If it is 205c, the update is not needed.
^ If it is 2.05b or earlier, go to step 6.
6. Insert the patch CD with the writing side up. Close the door.
7. Check that the navigation screen goes black for several seconds.
^ If a "DVD Read Error" message appears, go to step 5.
^ If the screen displays an "Updating Software" load progress bar, the system is operating properly. When you see a "Database Error" message, go to step 16.
8. Turn oft the ignition switch.
9. MDX only: Slide the passenger's seat forward.
10. Attach the SCS service connector to the navigation service check connector (located behind the navigation unit).
11. Turn the ignition switch to ON (II).
12. Verify that the "Diagnosis" menu for the picture diagnosis starts up and then changes to the "System Links" menu. Press the "Return" touch screen button to access the "Diagnostic" menu.
13. From the "Diagnostic" menu, press the "Unit Check" touch screen button.
14. From the "Unit Check" menu, press the "Force Download" touch screen button.
NOTE:
Do not touch any other "Diagnostic" menu touch screen buttons; doing so could result in the loss of the customer's personal data.
15. When you see a "Database Error" message displayed on the navigation screen, remove the SCS service connector.
16. Remove the patch CD from the navigation unit, then reinsert the client's DVD-ROM.
17. Verify that the navigation system works properly by test-driving the vehicle to a programmed driving destination you select.
18. Return the patch CD and installation instructions to the jewel case, and retain for it for the next use.