Navigation System - Operational Malfunctions
04-008March 19, 2004
Applies To:
2000-03 RL With Navigation System - ALL
2000-03 TL With Navigation System - ALL
2001-03 CL With Navigation System - ALL
2001-02 MDX With Navigation System - ALL
Navigation System 2.11C Patch CD: Fixes Problems With Personal Address or Previous Destinations Listings With 2.11B DVD
SYMPTOM
On vehicles upgraded to 2.11B, none of the personal addresses can be seen when you view "Personal Address" list using the touch screen "Page Up/Page Down" buttons. The personal addresses can be seen, however, when using the Zoom In/Zoom Out" buttons or the joystick.
In addition, these symptoms may appear:
^ The "Previous Destinations" button may become inactive, making it impossible to see any old or newly added Previous Destinations. This happens if the system had less than 20 Previous Destinations when it was upgraded to 2.11B.
^ Some of the destinations stored in the "Previous Destination" and "Personal Address" lists may appear on the incorrect side of the road.
^ On 2001-02 MDXs, the trip computer's trip distance may not starting counting up right away after refueling with the engine running. It may take up to 10 miles of driving before it starts to count up.
PROBABLE CAUSE
A problem in the navigation software.
CORRECTIVE ACTION
Download the corrective 2.11C patch CD into the navigation system.
NOTE:
This patch CD does not work with DVDs stamped 2.05B or earlier. If the 2.11C software is loaded, the system displays DVD Disc reading error (Incorrect DVD Disc) when the original DVD is reinserted. The only way to fix this disc reading error is to enter the Diagnostic Mode and do a Forced Download using the client's original DVD.
PARTS INFORMATION
Each dealer is automatically sent one 2.11C patch CD. If you need a replacement patch CD, please call Navigation DVD Orders at 1-888-549-3798, and ask for Navigation Patch Disc CD-ROM 2.11C.
TOOL INFORMATION
WARRANTY CLAIM INFORMATION
In warranty: The normal warranty applies.
Operation Number: 053011
Flat Rate Time: 0.3 hour
Failed Part: P/N 39010-S0K-A12
Defect Code: 03214
Symptom Code: 03278
Template ID: 04-008A
Skill Level: Repair Technician
Out of warranty:
Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Parts and Service Manager or your Zone Office. You must request consideration, and get a decision, before starting work.
REPAIR PROCEDURE
1. Locate the navigation unit; it is in the trunk of the RL/TL/CL and under the front passenger's seat of the MDX.
2. MDX only: Slide the front passenger's seat rearward.
3. Start the engine.
4. Open the door of the navigation unit.
5. Press the EJECT button, and remove the client's DVD-ROM. Confirm that it says 2.11B.
^ If it is 2.05B or earlier, do not load the 2.11C patch CD. This patch CD does not work with DVDs stamped 2.05B or earlier. Return the vehicle to the client, and go over the Personal Address and Previous Destinations features.
^ If it is 2.11B, go to step 6.
6. Insert the patch CD with the writing side up, then close the door.
7. Check that the navigation screen goes black for several seconds.
^ If a "DVD Read Error" message appears, go to step 8.
^ If the screen displays an Updating Software load progress bar, the system is operating properly. Go to step 16.
8. Turn the ignition switch to LOCK (0).
9. MDX only: Slide the passenger's seat forward.
10. Attach the SCS service connector to the navigation service check connector (located behind the navigation unit).
11. Start the engine.
12. Detach the SCS service connector.
13. Verify that the Diagnosis menu for the picture diagnosis starts up and then changes to the System Links menu. Press the Return touch screen button to access the Diagnostic menu.
14. From the Diagnostic menu, press the Unit Check touch screen button.
15. From the Unit Check menu, press the Force Download touch screen button.
NOTE:
Do not press any other Diagnostic menu touch screen buttons; doing so could result in the loss of the customer's personal data.
16. When you see DVD Disc reading error (Incorrect DVD Disc) message displayed on the screen (which is normal), remove the patch CD from the navigation unit, then reinsert the client's 2.11B DVD.
17. Turn the ignition switch to LOCK (0), wait 30 seconds, then restart the engine.
18. Verify that the navigation system works properly by test-driving the vehicle on a mapped road until the road name appears at the bottom of the screen.
NOTE:
Do not enter a route until this step is complete.
19. Return the patch CD and installation instructions to the jewel case, and retain it for updating the next vehicle.
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