Satellite Radio - XM Stations Displayed But No XM Audio

10-017

June 11, 2010

Applies To:
See VEHICLES AFFECTED

No XM Sound, But XM Station Information Is Displayed

SYMPTOM

The sound from the XM radio cuts out or disappears, but the audio unit continues to display the XM station information. The sound returns after the ignition switch is turned to LOCK (0), then back to ACC (I) or ON (II).

PROBABLE CAUSE

There is an internal problem with the XM receiver.





VEHICLES AFFECTED

CORRECTIVE ACTION

Replace the XM receiver with an updated part.





PARTS INFORMATION

WARRANTY CLAIM INFORMATION





The normal warranty applies.

Failed Part: P/N39820-TL2-A01

Defect Code: 03214

Symptom Code: 03257

Skill Level: Repair Technician

REPAIR PROCEDURE

Replace the XM receiver:

^ Refer to the Audio section of the appropriate service manual, or

^ Online, under Search by Vehicle, enter keywords REMOVE XM and select the applicable XM Removal/Installation instructions from the list.





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