Traffic Information Is Not Being Shown on Map Screen
Traffic information is not being shown on map screenIf your customer complains that traffic is not being displayed, it could be because a traffic setting is not correct.
NOTE:
- Currently, real-time traffic (display of traffic flow and/or incidents) is available in 22 metropolitan areas, and it is likely to grow. The current list can be found at www.acura.com/realtimetraffic. The site also contains a traffic demo and FAQs.
- Traffic flow speed is displayed as bands of red, orange, and blue ('05 model)/green ('06-07 models) alongside of the freeway. Some freeways in a covered city may not have traffic coverage. The link above shows the freeways covered for each city.
- Incident icons (yellow or red diamonds) point put accidents, construction areas, or weather conditions.
Even if your area does not receive real-time traffic, complete the steps below to make sure the system is set up correctly.
1. Do a VIN status inquiry, and check if the vehicle has any outstanding product updates for the AcuraLink control unit.
- If there are no outstanding product updates, go to step 2.
- If there are any outstanding product updates, complete them as appropriate.
2. Check if your area has Real-Time Traffic coverage. From an iN workstation, go to www.acura.com/realtimetraffic.
NOTE: At this time, Real-Time Traffic covers many metropolitan areas. Check the website often; coverage areas are continually being added.
3. Make sure the keyless access remote is linked, when you enter the vehicle with a linked remote, you should see WELCOME DRIVER 1 or WELCOME DRIVER 2 on the multi-information display (MID).
- If you see WELCOME DRIVER 1 or WELCOME DRIVER 2 on the MID, go to step 5.
- If you do not see WELCOME DRIVER 1 or WELCOME DRIVER 2 on the MID, go to step 4.
NOTE: Make sure you are using the same remote (Driver 1 or Driver 2) that your client was using when problems were noticed with Real-Time Traffic. This is because each remote can store different data, including Real-Time Traffic settings. Ideally, check both remotes to make sure the Real-Time Traffic settings are correct.
4. Link the remote:
- Press and hold the LOCK and UNLOCK buttons on the remote until its LED blinks twice.
- Lock and unlock the driver's door once,
5. Park the vehicle outside where you have a clear view of the southern sky. Turn on the XM radio, and make sure it gets at least channels 0,1, and 247 (XM's preview mode).
- If the XM radio gets at least channels 0, 1, and 247, go to step 6.
- If the XM radio does not get at least channels 0, 1, and 247, troubleshoot the XM radio, repair as needed then go to step 6.
6. In the lower left corner of the display screen, make sure the scale is set to 1/2, 1, 2, or 5 miles. (If the scale is not set to one of these values, you cannot see Real-Time Traffic). To change the scale, turn the knob on the interface dial to the left or the right, as needed.
NOTE: Many AcuraLink functions are selected using the interface dial at the center of the dashboard. The interface dial consists of a gray knob with a silver selector over it. The knob turns left and right; the selector moves right, left, up, down, and in.
7. Check if the display screen shows Real-Time Traffic.
- If you do not see Real-Time Traffic, go to step 8.
- If you see Real-Time Traffic, return the vehicle to your client.
8. Select the map menu, and press in the selector.
NOTE: If you were using the selector to manually scroll the map, the map menu is not available. Press the MAP/GUIDE button instead.
9. Turn the knob to select Show Icon on Map, then press in the selector.
10. From the icon selection bar at the bottom of the display screen, select the Traffic icon. The icon should turn solid blue when you select it.
- If the icon turns solid blue, go to step 13.
- If the icon does not turn solid blue, go to step 11.
11. Turn the knob until the Traffic icon is outlined in blue, then press in the selector.
- If the icon turns solid blue, go to step 13.
- If the icon does not turn solid blue, do the AcuraLink self-diagnostic function, then go to step 12.
12. Reset the AcuraLink control unit:
- Write down your client's audio and navigation system anti-theft codes.
- With the ignition switch turned to LOCK (0), pull the No. 5 (7.5 A) fuse from the driver's under-dash fuse/relay box. Wait 20 seconds, then reinstall the fuse.
- Enter your client's audio and navigation system anti-theft codes.
13. Select Icon Options by pushing the selector to the right.
14. From the Select category for icon settings screen; turn the knob to Traffic, then press in the selector.
15. From the Select traffic info screen; press in the selector to select Traffic Speeds. Turn the knob to Traffic Icons, and press in the selector again. Both Traffic Speeds and Traffic Icons must be solid blue. When both are solid blue, select DONE by pushing the selector to the right.
16. Check if the display screen shows Real-Time Traffic.
- If you do not see Real-Time Traffic, go to step 17.
- If you see Real-Time Traffic, return the vehicle to your client.
17. Check the display screen on another RL with a known-good navigation system, to make sure the XM Navi Traffic signal is currently being broadcast. Wait about 5 minutes for the display screen to refresh.
- If you see Real-Time Traffic on the other RL's display screen.
- If you do not see Real-Time Traffic on the other RL's display screen, call Acura Client Services at 800-382-2238, and ask about any known traffic system outages or blackouts in your area.