Traffic Information Is Not Being Shown on Map Screen
Traffic information is not being shown on map screenIf your client complains that traffic is not being displayed, it could be because a traffic setting is not correct.
NOTE:
- Check the vehicle battery condition first. A marginal battery poorly performing charging system may cause the XM/HIP.
- Check for and resolve all CAN DTCs before troubleshooting the navigation system.
- Check the connectors for poor connections or loose terminals.
- Before troubleshooting, get the navigation system anti-theft codes.
- After troubleshooting, enter the navigation system anti-theft codes.
- Verify that the correct navigation unit is installed for this model. Go into the Diagnostic mode and use Version.
- Make sure that the correct DVD color and version are installed.
- Check any official Honda service website for more service information about the navigation system.
- The vehicle is equipped with an auto start feature that keeps the starter motor engaged, even when you release the ignition switch. Due to the ignition design, if a client releases the ignition switch before the engine starts, the AcuraLink control unit (XM receiver) may receive unusually low voltage. This may cause the XM/HIP to malfunction. When starting the vehicle, hold the ignition switch in the START (III) position until the motor starts.
1. Park a known-good vehicle outside where you have a clear view of the southern sky.
2. Turn the ignition switch to LOCK (0).
3. Start the engine by holding the ignition switch in the START (III) position until the engine starts to over-ride the auto-start feature.
4. Check the real-time traffic display of known-good vehicle to make sure that the XM Nav Traffic is being broadcast in your area. You may have to wait 5 minutes for the traffic display to refresh.
NOTE: Some cities feature incident icons only. A temporary lack of incident icons may give the impression that the system is not working properly.
Is real-time traffic shown on the map of a known-good vehicle?
YES - Go to step 5.
NO - Call Acura Client Services at (800) 382-2238, and check to see if there are any traffic system outages or blackouts in your area.
5. Park the client' vehicle outside where you have a clear view of the southern sky.
6. Turn the ignition switch to ON (II).
7. Turn on the audio system, and tune to XM channels 000, 001,174, or 247 and verify that you are receiving a signal from XM.
Can you tune XM channels 000, 001, 174, or 247?
YES - Go to step 8.
NO - Refer to the applicable, troubleshoot the XM radio and retest. If real-time traffic does not work, go to step 8.
8. Turn the ignition switch to LOCK (0).
9. Make sure the client's XM NavTraffic account status is active. This account is separate from the regular XM radio subscription, and it has separate fee. For the '07-08 models, real-time traffic is free for the first 3 months. For '05-06 models, real-time traffic was free for the first 12 months. To check the MX NavTraffic account status:
- Call XM Satellite Radio at (800) 852-9696.
- Make sure you have;
- VIN
- XM Radio ID (shown on channel 00)
- From the automated phone menu, select tech support.
- Inform the agent that you are working on an Acura vehicle, and ask them to check the XM NavTraffic account status. It is possible the client owns more than one vehicle capable of displaying real-time traffic. Have the agent confirm that the XM NavTraffic subscription applies to the vehicle VIN you are working on.
If the XM NavTraffic account status active?
YES - Go to step 11.
NO - If the free trial period is expired, return the vehicle to the client, and inform them how to renew their XM NavTraffic subscription by calling XM Radio at (800) 852-9696. If the free trial period has not expired, go to step 10.
10. Call XM Radio at (800) 852-9696 and reactivate the account for the remainder of the free trial period, then request a rapid refresh. To do a rapid refresh:
- Park the vehicle outside where you have a clear view of the southern sky.
- Start the engine
- Turn the audio system on, and tune to an XM radio channel.
- Wait for about 30 minutes.
Does the vehicle now receives real-time traffic information?
YES - Return the vehicle to the client and explain the rapid refresh.
NO - Go to step 11.
11. Do a VIN status inquiry, and check if the vehicle has any outstanding product updates or service bulletins related to updating the AcuraLink control unit (XM receiver) software.
Are there any applicable product updates or service bulletins?
YES - Do the applicable product updates and service bulletins, then retest the vehicle. If real-time traffic does not work, go to step 12.
NO - Go to step 12.
12. Turn the ignition switch to ON (II).
13. Make sure the navigation map is set to either the 1/2,1,2, or 5 mile scale. If the scale (A) is not set to one of these values, use the zoom button to adjust the map to proper scale.
Do you see real-time traffic on the navigation display?
YES - Return the vehicle to the client, and explain the proper settings.
NO - Go to step 14.
14. Make sure the real-time traffic settings are correct. To check the setting:
- Select the icon button on the lower left hand corner of the map screen.
- Select the Traffic icon. The icon should turn solid blue. If it does not turn solid blue, go to step 15.
- Select the Icon Options icon.
- Select the Traffic icon choice from the Select category for icon settings screen.
- Select both Traffic speeds and Traffic Icons from the Select traffic info screen. Both icons must be solid blue and indicate On Map.
- Select Done to exit and return to the map.
Do you see real-time traffic on the navigation display?
YES - Return the vehicle to the client, and explain the proper settings.
NO - Go to step 15.
15. Go into Diagnostic mode and use the Navi System Link diagnosis.
Are any link/icon red?
YES - Go to affected system troubleshooting.
NO - Go to step 16.
16. Go into Diagnostic mode and use the XM (HIP) System Link diagnosis.
Are any link/icon red?
YES - Go to AcuraLink self-diagnostic mode.
NO - Go to step 17.
17. Go into Diagnostic mode and use Traffic channel under the XM (HIP) ECU diagnosis.
NOTE: Do not touch or select the Data Reset icon.
18. Confirm the following values in the Traffic channel diagnosis.
Are all the values within specifications?
YES - Go to step 24.
NO - Adjust for the proper setting, then go to step 17.
19. Exit the diagnostic mode.
20. Turn the ignition switch to LOCK (0). Wait for 20 seconds, then start the engine.
21. Park the vehicle outside with a clear view of the southern sky.
22. Turn on the audio system, and tune to XM channels 000, 001,174, or 247 and verify that you are receiving a signal from XM.
23. Go into the navigation map screen, select one of the traffic scales (1/2,1,2, 5 miles).
Do you see real-time traffic on the display?
YES - System is OK. Return the vehicle to the client.
NO - Go to step 24.
24. Turn the ignition switch to LOCK (0).
25. Reset the AcuraLink control unit (XM receiver):
- Make sure you have the anti-theft codes for the audio and navigation system.
- Remove the No. 7 (7.5 A) fuse in the under-dash fuse/relay box. Wait 2 minutes, then re-install the fuse.
- Start the engine.
- Enter the anti-theft codes for the audio and navigation system.
26. Park the vehicle outside with a clear view of the southern sky.
27. Turn on the audio system, and tune to XM channels 000, 001,174, or 247 and verify that you are receiving a signal from XM.
28. Go into the navigation map screen, select one of the traffic scales (1/2,1, 2, 5 miles).
Do you see real-time traffic on the display?
YES - System is OK. Return the vehicle to the client.
NO - Go to step 29.
29. Turn the ignition switch to LOCK (0).
30. Substitute a known-good AcuraLink control unit.
31. Start the engine.
32. Park the vehicle outside with a clear view of the southern sky.
33. Turn on the audio system, and tune to XM channels 000,001,174, or 247 and verify that you are receiving a signal from XM.
34. Go into the navigation map screen, select one of the traffic scales (1/2,1, 2,5 miles).
Do you see real-time traffic on the display?
YES - Replace the original AcuraLink control unit.
NO - Substitute a known-good navigation unit. If the problem goes away, replace the original navigation unit.