Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - Pairing instructions are not displayed on the screen

Pairing instructions are not displayed on the screen

NOTE:

- Check the vehicle battery condition first Battery Test.
- Check the connectors for poor connections or loose terminals.
- Check online at www.acura.com/handsfreelink or call the HFL call center at 888-528-7876 to make sure the Bluetooth phone is compatible with the HFL system and that there are no known issues.

1. Turn the ignition switch to ON (II).

2. Turn on the audio system, and press the USB/AUX button to select Bluetooth audio source.

Does it change to Bluetooth audio source?

YES -

Go to step 3.

NO -

Go to Bluetooth audio does not work troubleshooting:

- With navigation Symptom Troubleshooting.�
- Without navigation Symptom Troubleshooting.�

3. Check if the Bluetooth device can be played.

Does the Bluetooth audio play?

YES -

Go to step 4.

NO -

Go to No sound when Bluetooth audio is used troubleshooting:

- With navigation Symptom Troubleshooting.�
- Without navigation Symptom Troubleshooting.�

4. If you have the client's Bluetooth phone, go to step 5. Otherwise, pair a known-good Bluetooth phone to the client's vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

The client's Bluetooth phone is defective or not compatible.�

NO -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit Service and Repair.�

5. Pair the client's Bluetooth phone to a known-good vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit Service and Repair.�

NO -

The client's Bluetooth phone is defective or not compatible.�