Component Tests and General Diagnostics

HFL System Troubleshooting

NOTE:

- Before doing this troubleshooting, refer to General Troubleshooting Information to make sure the phone is compatible and configured correctly.
- Make sure the phone is Acura approved and configured correctly. Online, go to www.acura.com/handsfreelink, or call the HFL call center at 888-528-7876.
- You must be able to duplicate the client's concern to successfully diagnose the problem.
- Always use the client's phone to successfully diagnose the problem.

1. Make sure the phone is approved by checking www.acura.com/handsfreelink, or call the HFL call center at 888-528-7876.

Is the Bluetooth phone approved?

YES -

Go to step 2.

NO -

Explain to the client that the cell phone is not approved. Recommend they get a phone that does appear on the www.acura.com/handsfreelink.

2. Check if the cell phone has any special requirements (software version, configuration, etc.). Call the HFL call center at 888-528-7876 for help.

Is the correct software version loaded and is the phone properly configured?

YES -

Go to step 3.

NO -

Explain to your client that the cell phone software needs to be updated or the cell phone needs to be configured properly. If the HFL call center is able to help you configure the phone, explain the proper settings, otherwise direct your client to contact their cell phone manufacturer or carrier.

3. Check the features of the approved phone at www.acura.com/handsfreelink, or call the HFL call center at 888-528-7876.

Are all the features approved?

YES -

Go to step 4.

NO -

Check and see if the feature that is not approved is the same as the customer complaint. If the complaint is about the feature that is not approved, the vehicle is OK. Explain to the customer that the feature is not approved to work with the HFL. If the complaint is an approved feature, go to step 4.

4. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.

5. Press and hold the HANG-UP button or the HFL BACK button for more than 5 seconds.

Do you hear the message "The HFT is OK"?

YES -

Go to step 6.

NO -

Check for HFL DTCs with the System Diagnostic Mode or the HDS.

6. Try to duplicate the problem or have the client demonstrate the problem.

Can you duplicate the problem?

YES -

Go to step 7.

NO -

The system is OK at this time.

7. Pair the phone to a known-good vehicle (same model, year, and trim), and try duplicate the problem.

Does the phone have the same problem on the known-good vehicle?

YES -

Call the HFL call center at 888-528-7876 to make sure the phone is configured correctly and has the correct software. If the phone is configured correctly, it is either a characteristic of the HFL system, or a characteristic of the particular approved phone being used. Explain to your client that this is a system characteristic. Another phone from the approved phone list may give more favorable results.

NO -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the problem goes away, replace the original HandsFreeLink control unit Service and Repair.