Bluetooth Cell Phone Cannot Be Paired (With Navigation)

HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired

Bluetooth cell phone cannot be paired (with navigation)

NOTE:

- Check the vehicle battery condition first Battery Test.
- Check the connectors for poor connections or loose terminals.
- When six Bluetooth phones are already paired, delete a device before pairing another one.

1. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.

2. Press the PICK-UP button.

Does a beep sound?

YES -

- If you have the client's Bluetooth phone, go to step 4.
- If you have not the client's Bluetooth phone, go to step 3.

NO -

Go to The HFL messages cannot be heard or are weak troubleshooting The HFL Messages Cannot Be Heard or Are Weak (With Navigation).

3. Pair a known-good Bluetooth phone to the client's vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

The client's Bluetooth phone is defective or not compatible.

NO -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit Service and Repair.

4. Check on-line at www.acura.com/handsfreelink or call the HFL call center at 888-528-7876 to make sure the client's Bluetooth phone is compatible with the HFL system and that there are no known issues.

5. Pair the client's Bluetooth phone to a known-good vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit Service and Repair.

NO -

The client's Bluetooth phone is defective or not compatible.