Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone cannot be paired

Bluetooth cell phone cannot be paired

NOTE:

- Check the vehicle battery condition first Battery Test.
- When six Bluetooth cell phones are already paired, delete a device before pairing another one.
- Check the connectors for poor connections or loose terminals.

1. Turn the ignition switch to ON (II).

2. Press the PICK-UP button (with navigation) or the HFL TALK button (without navigation).

Does a beep sound?

YES -

- If you have the client's Bluetooth cell phone, go to step 4.
- If you have not the client's Bluetooth cell phone, go to step 3.

NO -

Go to The HFL messages and voice prompts cannot be heard or are weak troubleshooting; with navigation The HFL Messages and Voice Prompts Cannot Be Heard or Are Weak (With Navigation), without navigation The HFL Messages and Voice Prompts Cannot Be Heard or Are Weak (Without Navigation).

3. Pair a known-good Bluetooth cell phone to the client's vehicle.

Can you pair the Bluetooth cell phone, and does it operate normally?

YES -

The client's Bluetooth cell phone is defective or not compatible.

NO -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit Service and Repair.

4. Check online at www.acura.com/handsfreelink or call the HFL call center at 888-528-7876 to make sure the Bluetooth cell phone is compatible with the HFL system and that there are no known issues.

5. Pair the client's Bluetooth cell phone to a known-good vehicle.

Can you pair the Bluetooth cell phone, and does it operate normally?

YES -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit Service and Repair.

NO -

The client's Bluetooth cell phone is defective or not compatible.