Symptom Troubleshooting

AcuraLink Symptom Troubleshooting - AcuraLink services do not work

AcuraLink services do not work

NOTE:

- Check the vehicle battery condition first Battery Test.
- Check for F-CAN or B-CAN DTCs and resolve them before troubleshooting.
- In order for the AcuraLink service to work, the client must have an activated account with XM (receives at least channels, 000, 001, 174, and 247).
- Verify the client account status by calling XM Radio at 800-852-9696.

1. Check the No. 15 (10 A) fuse in the under-hood fuse/relay box. Then check the No. 5(7.5 A) fuse and the No. 18(7.5 A) fuse in the driver's under-dash fuse/relay box.

Are the fuses OK?

YES -

Go to step 2.

NO -

Replace the fuse(s), and recheck. If the fuse(s) blows again, check for a short in the No. 15 (10 A) fuse and/or the No. 5 (7.5 A) fuse and/or the No. 18 (7.5 A) fuse circuit(s).

2. Turn the ignition switch to ON (II).

3. Measure the voltage between AcuraLink control unit (XM receiver) connector A (32P) terminal No. 3 and body ground.





Is there battery voltage?

YES -

Go to step 4.

NO -

Repair an open in the wire between the No. 18 (7.5 A) fuse in the driver's under-dash fuse/relay box and the AcuraLink control unit (XM receiver).

4. Turn the ignition switch to ON (II).

5. Measure the voltage between AcuraLink control unit (XM receiver) connector A (32P) terminal No. 2 and body ground.





Is there battery voltage?

YES -

Go to step 6.

NO -

Repair an open in the wire between the No. 5 (7.5 A) fuse in the driver's under-dash fuse/relay box and the AcuraLink control unit (XM receiver).

6. Measure the voltage between AcuraLink control unit (XM receiver) connector A (32P) terminal No. 28 and body ground.





Is there less than 0.2 V?

YES -

Check for loose terminals or poor connections at the AcuraLink control unit (XM receiver) connector A (32P). If the connections are good, substitute a known-good AcuraLink control unit (XM receiver); Sedan, Sport Wagon, and recheck. If the symptom/indication goes away, replace the original AcuraLink control unit (XM receiver); Sedan, Sport Wagon.

NO -

Repair an open or high resistance in the wire between the AcuraLink control unit (XM receiver) and body ground (G651); Sedan Right Side Wire Harness, Rear Window Defogger Ground Wire, Sport Wagon .