Error Code: XM ANTENNA or XM LOADING Is Displayed (With AcuraLink)
Audio System Symptom Troubleshooting - Error code: XM ANTENNA or XM LOADING is displayed
Error code: XM ANTENNA or XM LOADING is displayed (with AcuraLink)
NOTE:
- Check the vehicle battery condition first Battery Test.
- If you replace the AcuraLink control unit (XM receiver), the AcuraLink must be reactivated by Acura Client Services.
- Check XM radio reception in an open area. Poor reception/interference can be caused by tall buildings, mountains, or high-voltage power lines.
- Check the connectors for poor connection or loose terminals.
1. Park vehicle outside with a clear view of the southern horizon.
2. Turn the ignition switch to ON (II).
3. Do the XM Self-Diagnosis.
Are there XM error codes displayed?
YES -
Refer to Solution for troubleshooting. If ERROR 14 or ERROR 24 is displayed, go to step 4.
NO -
Go to step 4.
4. Turn the ignition switch to LOCK (0).
5. Check the connectors at the AcuraLink control unit (XM receiver).
Are the connectors connected?
YES -
Go to step 6.
NO -
Reconnect the connector(s), and recheck. If the error message does not go away, go to step 6.
6. Check the XM antenna or the AM/FM/XM antenna 2P connector.
Is the connector connected?
YES -
Go to step 7.
NO -
Reconnect the connector, and recheck. If the error message does not go away, go to step 7.
7. Substitute a known-good XM antenna Removal and Replacement or AM/FM/XM antenna Diagrams, and recheck the error code.
Is the error message gone?
YES -
Replace the original XM antenna Removal and Replacement or AM/FM/XM antenna Diagrams.
NO -
Go to step 8.
8. Substitute a known-good AcuraLink control unit (XM receiver); Sedan, Sport Wagon, and recheck the error code.
Is the error message gone?
YES -
Update the AcuraLink control unit Programming and Relearning if it does not have the latest software. If the software is the latest, replace the original AcuraLink control unit (XM receiver); Sedan, Sport Wagon.
NO -
Replace the XM antenna lead.