The HFL System Does Not Recognize All Voice Commands

HandsFreeLink System Symptom Troubleshooting - The HFL system does not recognize all voice commands

The HFL system does not recognize all voice commands

1. Connect the HDS to the DLC Initial Inspection and Diagnostic Overview.

2. Turn the ignition switch to ON (II).

3. Check for DTCs with the HDS.

Are there any DTCs indicated?

YES -

Troubleshoot the indicated DTCs.

NO -

Go to step 4.

4. Check if the problem is duplicated.

Can the client's problem be duplicated?

YES -

- With navigation, go to step 5.
- Without navigation, go to step 6.

NO -

The system is OK at this time. Ask the client to demonstrate the problem.

5. Check if the navigation system can recognize voice commands.

Can the voice commands be recognized?

YES -

Go to step 6.

NO -

Refer to the navigation system troubleshooting.

6. Pair the client's cell phone to a known-good vehicle, and try to duplicate the problem.

Can you duplicate the problem?

YES -

Call the HFL call center at 888-528-7876, and inquire if there are any known issues for the problem. If there are no known issues, explain to the client this is a system characteristic and cannot be improved at this time.

NO -

- With navigation, substitute a known-good front HFL-navigation-ANC/active sound control microphone Front HFL-Navigation-ANC/Active Sound Control Microphone Removal / Installation. If the symptom/indication goes away, replace the original front HFL-navigation-ANC/active sound control microphone Front HFL-Navigation-ANC/Active Sound Control Microphone Removal / Installation. If the symptom/indication is still present, replace the HandsFreeLink control unit Service and Repair.
- Without navigation, substitute a known-good HFL microphone HFL Microphone Removal / Installation, and recheck. If the symptom/indication goes away, replace the original HFL microphone HFL Microphone Removal / Installation. If the symptom/indication is still present, replace the HandsFreeLink control unit Service and Repair.