Traffic or Weather Information Is Not Shown on MAP Screen
Navigation System Symptom Troubleshooting - Traffic or Weather information is not shown on map screen
Traffic or Weather information is not shown on map screen
If your client complains that traffic and/or weather is not displayed, it could be because a traffic and/or weather setting is not correct.
NOTE:
- Always check for and resolve all CAN DTCs before troubleshooting the navigation system.
- A marginal battery or poorly performing charging system may cause the AcuraLink control unit (XM receiver) to malfunction.
- Before troubleshooting, make sure you have the anti-theft code.
- After troubleshooting, enter the anti-theft code.
- Check the connectors for poor connections or loose terminals.
- Check any official Honda service website for more service information about the navigation system.
1. Test the battery condition Battery Test.
Is the battery in good condition?
YES -
Go to step 2.
NO -
Troubleshoot the battery and/or charging system, and recheck.
2. Park the vehicle outside where you have a clear view of the southern sky.
3. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.
4. Check to see if the vehicle is receiving an XM signal. Select Setup, then select more, then select Traffic/Weather.
5. Make sure that you are receiving the applicable signal that you are troubleshooting. For example, if the client complains that they do not receive real-time traffic and account is Expired, you need to contact XM to confirm the account is active. Refer to the table for the message status and action.
NOTE: This check confirms the client account, but does not check the XM signal reception. The XM radio continues to tune XM channels 000, 001, 174, or 247, even if the XM account is expired.
6. Make sure the client's XM NavTraffic and/or XM weather information account status is active. These accounts are separate from the regular XM radio subscription, and they have separate fees.
NOTE: For the Acura ZDX, real-time traffic and weather are free for the first three months.
To check the XM NavTraffic and XM weather account status:
- Call XM Radio at 800-852-9696.
- Make sure you have:
- The VIN
- The XM radio ID (shown on channel 000)
- From the automated phone menu, select tech support.
- Tell the agent that you are working on an Acura vehicle, and ask them to check the XM NavTraffic and XM weather account(s) status. Have the agent confirm that the XM NavTraffic and XM weather subscription(s) applies to the vehicle VIN you are working on.
NOTE: A client may own more than one vehicle capable of displaying real-time traffic and XM weather.
Is the XM NavTraffic and XM weather account(s) status active?
YES -
- For traffic information, go to step 7.
- For weather information, go to step 9.
NO -
If the free trial period is expired, return the vehicle to the client, and inform them how to renew their XM NavTraffic and XM weather subscription(s) by calling XM Radio at 800-852-9696.
If the free trial period has not expired, call XM Radio at 800-852-9696 and reactivate the account for the remainder of the free trial period, then request rapid refresh. To do a rapid refresh:
- Park the vehicle outside, in a clear area, with the engine running.
- Turn the audio system on, and tune to an XM radio channel.
- Wait 30 minutes.
If the vehicle now receives real-time traffic information and/or XM weather, return it to the client, otherwise go to step 7.
7. Make sure the navigation map is set to any scale from 1/20 mile of a mile to 5 miles. If the scale is not set within this range, rotate the interface dial knob, or use the zoom in buttons to adjust the map to proper scale.
NOTE: XM weather is available on all scales.
Do you see real-time traffic on the navigation display?
YES -
Return the vehicle to the client, and explain the proper settings.
NO -
Go to step 8.
8. Make sure the real-time traffic settings are correct.
- Press the MAP/GUIDE button, then select the map menu by pressing in the selector button.
- Select Show Icon on Map by turning the interface dial, then pressing in the selector button.
- Select the TRAFFIC icon (A) from the Icon selection bar at the bottom of the navigation display.
- Select ICON OPTION (B) by pushing the selector to the right.
- From the Select Category for Icon settings menu, select the TRAFFIC.
- Make sure both Traffic Speeds and Traffic Icons are solid blue. If they are not, select Traffic Speeds by pressing in the selector on the Select Traffic Info screen. It should turn solid blue. Turn the interface dial to select TRAFFIC Icons, and press in the selector again. It should turn solid blue. Push the selector to the right (DONE) to complete the process.
Do you see real-time traffic on the navigation display?
YES -
Return the vehicle to the client, and explain the proper settings.
NO -
Go to step 9.
9. Make sure the XM weather settings are correct.
- From the Show Icon on Map menu, select the WEATHER icon (A) from the Icon selection bar at the bottom of the navigation display.
- Select ICON OPTION (B) by pushing the interface dial knob to the right.
- From the Select Category for Icon settings menu, select the WEATHER.
- Make sure both Weather Warning Icons and WEATHER Icons are solid blue. If they are not, select Weather Warning Icon by pressing in the selector on the Select Weather Info screen. It should turn solid blue. Turn the interface dial to select WEATHER Icons, and press in the selector again. It should turn solid blue. Push the selector to the right (DONE) to complete the process.
Do you see XM weather on the navigation display?
YES -
Return the vehicle to the client, and explain the proper settings.
NO -
Go to step 10.
10. Do the diagnostic mode checks:
- Start the vehicle, and enter the System Diagnostic Mode by pressing and holding the Menu, Map/Guide, and Cancel buttons.
- Go into the System Diagnostic Mode, and select the Self-Diagnosis Mode, and verify that all the icons are green. If any links/icons are red, refer to the applicable service information section for repair information, then go to step 11.
- Return to the Detail Information & Setting menu and select XM (HIP), then select XM (HIP) System Link, and verify that the links/icons are green. If any links/icons are red, refer to the applicable service information section for repair information, then go to step 11.
11. Do a VIN status inquiry, updating the AcuraLink control unit software.
Are there any applicable product updates or service bulletins?
YES -
Do the applicable product updates and service bulletins, then recheck the vehicle. If real-time traffic does not work, go to step 12.
NO -
Go to step 12.
12. Reset the AcuraLink control unit.
NOTE: Make sure you have the anti-theft codes for the navigation system.
To reset the AcuraLink control unit:
- Disconnect AcuraLink control unit (XM receiver) connector B (2P) from the AcuraLink control unit (XM receiver).
- Enter the System Diagnostic Mode, select XM (HIP), then select XM (HIP) ECU.
- Select Data Reset to do the reset.
- When the reset is done, press cancel twice to return to the XM (HIP) diagnostic menu.
- Select Return to fully exit the diagnostic mode.
- Turn the ignition switch to LOCK (0), or press the engine start/stop button to select the OFF mode.
- Reconnect AcuraLink control unit (XM receiver) connector B (2P).
- Start the vehicle.
- Enter the anti-theft code.
- Let the navigation system boot, then select one of the traffic scales (5, 1, 1/4, 1/20 miles).
- Park the vehicle outside with a clear view of the southern sky, and verify you are receiving an XM radio signal (see step 4).
Do you see real-time traffic on the navigation display?
YES -
Call Acura Client Services to ask for an AcuraLink reactivation. Return the vehicle to the client.
NO -
Go to step 13.
13. Substitute a known-good AcuraLink control unit (XM receiver) AcuraLink Control Unit (XM Receiver) Removal/Installation, and recheck.
Park the vehicle outside with a clear view of the southern sky, and verify you are receiving an XM radio signal (see step 4).
Do you see real-time traffic on the navigation display?
YES -
Replace the original AcuraLink control unit (XM receiver) AcuraLink Control Unit (XM Receiver) Removal/Installation. Register the new AcuraLink control unit with XM radio and Acura Client Services. Return the vehicle to the client.
NO -
Substitute a known-good audio-navigation unit (including the HDD) Audio-Navigation Unit Removal/Installation. If the problem goes away, replace the original audio-navigation unit Audio-Navigation Unit Removal/Installation.