Error Code: XM ANTENNA Or XM LOADING Is Displayed (With AcuraLink)

Audio System Symptom Troubleshooting - Error code: XM ANTENNA or XM LOADING is displayed

Error code: XM ANTENNA or XM LOADING is displayed (with AcuraLink)

NOTE:

- Check the vehicle battery condition first Battery Test.
- If you replace the AcuraLink control unit (XM receiver), the AcuraLink must be reactivated by Acura Client Services.
- Check XM radio reception in an open area. Poor reception/interference can be caused by tall buildings, mountains, or high-voltage power lines.

1. Park vehicle outside with a clear view of the southern horizon.

2. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.

3. Do the XM Self-Diagnosis.

Are there XM error codes displayed?

YES -

Refer to Solution for troubleshooting. If ERROR 14 or ERROR 24 is displayed, go to step 4.

NO -

Go to step 4.

4. Turn the ignition switch to LOCK (0), or press the engine start/stop button to select the OFF mode.

5. Check the connector at the AcuraLink control unit (XM receiver).

Is the connector connected?

YES -

Go to step 6.

NO -

Reconnect the connector(s). If the error message does not go away, go to step 6.

6. Check the AM/FM/XM antenna 2P connector.

Is the connector connected?

YES -

Go to step 7.

NO -

Reconnect the connector(s). If the error message does not go away, go to step 7.

7. Substitute a known-good AM/FM/XM antenna [1][2]Antenna, Radio, and recheck.

Is the error message gone?

YES -

Replace the original AM/FM/XM antenna [1][2]Antenna, Radio.

NO -

Go to step 8.

8. Substitute a known-good AcuraLink control unit (XM receiver) AcuraLink Control Unit (XM Receiver) Removal/Installation, and recheck.

Is the error message gone?

YES -

Update the AcuraLink control unit Programming and Relearning. if it does not have the latest software, then recheck. If the software is the latest, substitute a known-good XM antenna lead, and recheck. If the AcuraLink control unit (XM receiver) receives a signal, replace the original XM antenna lead. If the symptom/indication is still present, replace the original AcuraLink control unit (XM receiver) AcuraLink Control Unit (XM Receiver) Removal/Installation.

NO -

Replace the XM antenna lead.