Claim Processing Procedures

The customer pays a $25 deductible per VISIT, not per repair. The WIN system has been programmed to facilitate the processing of the deductible portion of the repair order. The $25 deductible portion must always be processed as the first claim against the repair order. To verify that it is the first claim, the letter "A" will be the sixth character of the claim ID.

The deductible claim should contain the following claim information:

CLAIM ID - 7 characters, 12345AC
VIN - 17 characters, WAUFBO442HN123456
REPAIR DATE - 6 characters, MMDDYY format, example: 091589
CLAIM TYPE - 2 characters, UC
DAMAGE CODE - 4 characters, AUDD
SUBLET PARTS - $25.00 or $00.00 (see NOTE below)
COMMENTS - (see NOTE below)
FORCE CODE - (see NOTE below)

No claim data, other than what is listed above, can be entered on the first claim if the claim type is UC.

The actual repairs are to be claimed as usual, utilizing Claim Type UC.

NOTE: As indicated, the deductible amount is payable only once in the event of additional repair attempts to repair a single defect covered by this warranty. In these instances, do not charge the customer the $25 deductible after the first repair (unless other warranty repairs are requested on the same visit) and, likewise, do not enter the $25 in sublet parts. However, you MUST always enter the first or "A" claim as described above, but for $00.00 value. These $00.00 value "A" claims will have to be forced with the comment:


"REPEAT REPAIR FOR SAME DEFECT, SEE CLAIM ID _______."