Warranty - Covering Fire or Accident Damage
90AUDI01Subject:
WARRANTY COVERAGE - FIRE AND ACCIDENT CASES Supersedes Audi Policies & Procedures Manual - Page 3-5
Number:
89-25-A NOVEMBER 30, 1989
Audi's New Vehicle Warranty covers defects in material or workmanship. In instances where it is determined by Volkswagen of America, Inc. that a fire or accident was caused by a defect in material or workmanship while the vehicle is still covered under the new vehicle warranty, the expense to repair or replace the vehicle is also covered by the warranty.
Because special experience and skills may be required to determine whether fire or accident damage is attributable to a defect covered by warranty or is related to external causes, VWoa's Customer Relations Department should be contacted immediately via TP message (terminal 497009 P1) with the following information:
^ Customer name, address and telephone number
^ VIN and current mileage
^ Extent of fire or accident damage
^ Personal injury and/or property damage (if known)
^ Location where vehicle may be inspected
^ Availability of police/fire department report
After receipt of such notice, VWoA will determine whether or not an inspection of the vehicle by a District Service Manager or Field Engineer is required. If VWoA determines that the damage is not related to a defect in material or workmanship, VWoa will notify the customer accordingly.
Regardless of whether or not the damage will be covered by warranty, the owner should be advised to contact their insurance carrier and report the loss without delay.