Accessories - On-Star(R) Cannot Locate Vehicle
91 07 24June 18, 2007
2005614/3
Supersedes Technical Service Bulletin Group 91 number 03-01 dated Sept. 5, 2003 to revise header data and reformat.
Models
On-Star(R) Cannot Locate Vehicle
Condition
On-Star(R) cannot locate vehicle. Other On-Star(R) functions are normal; navigation system works fine.
Technical Background
May be caused by an incorrectly routed antenna cable.
Production Solution
Not applicable.
Service
1. Switch antenna connections from antenna splitter (R87) (Figure 1) and the control module for the navigation unit (J401) (Figure 2).
The antenna splitter (R87) is located in the L.R. rear luggage compartment storage box. (See Repair Manual >> Repair group 91 >> Radio, Telephone, Navigation, Trip computer >> Telematics.)
The control module for the navigation unit (J401) also is located in the L.R. rear luggage compartment storage box. (See Repair Manual >> Repair group 91 >> Radio, Telephone, Navigation, Trip computer >> Telematics.)
2. Read and clear DTCs in collection services.
3. With vehicle outside in a clear area, test system as follows:
^ Press large blue On-Star button to connect with an On-Star(R) advisor and ask if they can locate the vehicle.
^ If vehicle can be located, program a route destination in the navigation system. Perform a short road test to verify operation.
Warranty
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information.