Campaign - Customer Satisfaction Vehicle Update
00 07 05March 5, 2007
2012277/3 Supersedes Technical Service Bulletin Group 00 number 06-09 dated Nov. 16, 2006 due to addition of Saga warranty data.
Vehicle Information
Condition
This Required Vehicle Update (RVU) is in effect for 15 months from date of publication. After that date, this RVU will expire and no longer be in effect.
Vehicle must meet ALL of the following criteria.
1. Procedure is valid only for vehicles that show the IK code in the ElsaWeb View Campaign inquiry screen on the day of repair
2. Vehicle must be within the Limited New Vehicle Warranty.
3. Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin. Procedure must also be performed on applicable vehicles in Dealer inventory.
This Required Vehicle Update (RVU) has been proactively released for customer satisfaction purposes to prevent the following conditions from occurring in the vehicle. Some of the updates contained in this RVU may not be necessary to perform due to prior service repairs and VIN range restrictions.
Silicate Cartridge Installation Conditions:
^ Poor or no heating in any or all heating zones of the vehicle
Engine Control Module Update Conditions:
^ ECM software update to prevent possible engine coolant scaling in HVAC system.
Battery Energy Manager (BEM) Update Conditions:
^ The battery warning light in the instrument cluster intermittently flashes and/or the battery level display screen of the car menu in the MMI shows 10% battery state of charge.
^ Battery condition is good and charging system is functioning normal
Tire Pressure Monitoring System (TPMS) Control Module Update Conditions:
^ Tire Pressure Monitoring System Warning is on
^ TPM System Option in MMI always states "Off" and can never be turned "On"
Technical Backaround
Not Applicable
Production Solution
Not Applicable
Service
^ Silicate Cartridge Installation
Warning:
Hot steam and/or hot coolant can escape when the expansion tank is opened. Wrap a cloth around the filler cap and open carefully.
Open the coolant expansion tank and insert the first of the four silicate cartridges -1- into the expansion tank.
Press each of the cartridges -1- carefully past the MIN mark -2- in the tank without damaging the silicate cartridge
The correct positioning of the silicate cartridges -1- is shown in the illustration.
On vehicles on which the coolant expansion tank has no MIN mark, the four silicate cartridges should be positioned as shown in the illustration. 3 Two silicate cartridges -3- are inserted in one chamber of the tank.
^ Update Programming via Software Version Management
The following SVM code will automatically update any or all of the following control modules:
Note:
The VAS 5051B or 5052 tester MUST be running base software level 10 or greater to perform this update. VAS 5051A can not be used for the update programming. Attempting this update without the required base software will result in engine and/or transmission control module failure which will require replacement of the affected control modules.
- Engine Control Modules and Transmission for AB's with W12 engine ONLY
- Address words 01 and 11
- Part No: 4E0 910 018 B to SW level 0050 or higher
- Part No: 4E0 910 018 J to SW level 0030 or higher
- Address word 02 to SW level 0110 or higher
Note:
Any Update Programming procedure (flash) may overwrite any "TUNED" ECM or TCM programming. A "TUNED" ECM or TCM is described as any ECM or TCM altered so as to perform outside the normal parameters and specifications approved by Audi of America, Inc.
Current Tuned ECM or TCM requirements: If you encounter a vehicle with a " Tuned" ECM or TCM, your dealership must do the following before performing any procedure that updates ECM or TCM programming:
- Notify the owner that their ECM or TCM was found to have been tuned
- Notify the owner any damage caused by the tuning of the ECM or TCM (including any adverse emissions consequences) will not be covered by Audi of America, Inc. warranties.
- Obtain the owners written consent (see attached Control Module Tuning form) for any requested repair under warranty or outside warranty that requires flashing, which will automatically overwrite the " Tuned" program.
- Tire Pressure Monitoring System (TPMS) Control Module, address word 65 to SW Level 0280 or higher
- Battery Energy Manager (BEM), address word 61 to SW level 0510 or higher.
- For A8 or A8L, the BEM (J367) SW Levels must be above 0270 and below 510
Tip:
Vehicles with satellite radio option that is not activated by the customer will have a fault code stored "not active" Please ignore this fault entry if customer has not activated the satellite radio feature.
^ Vehicle requirements: Battery MUST have minimum no-load charge of 12.5V (failure to maintain voltage during update process can lead to Control Module failure). Minimize any voltage draw to vehicle (radio, and other accessories switched OFF, apply Emergency brake to switch running lights OFF if applicable).
^ SVM Action Code: NA4E00JGIK
^ The test plan will automatically load the new software container(s) from the AoA server to the tester. During the flash, when asked " Do you want to view changes that have taken place?" Choose option (1) to view changes, print screen(s) to confirmation update, and attach screen print(s) to vehicle service file.
^ IMPORTANT!
The program may loop back for or suggest additional updates to other control modules. This RVU does not cover time expended on updating (flashing) modules not explicitly stated in this bulletin. Ignore other suggested updates and use prompt to continue. Do not exit the session
^ At prompt to print GFF diagnostic report, choose " yes" and print long version of diagnostic report, attach printout to vehicle warranty file
^ For further SVM update instructions and troubleshooting please refer to the SVM Operating Manual; Elsa Web TSB 2011732
Tip:
The SVM process must be completed in it's entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim.
Warranty
Required Vehicle Update Technical Bulletin Time Requirements/Reimbursement
To ensure prompt and proper payment, be sure to enter, immediately upon completion of the repair work, the applicable reimbursement code listed below. Claims will only be paid for vehicles that show the IK code in the ElsaWeb View Campaign inquiry screen on the day of repair.
IK Data Entry Procedure Use Claim Type RC
The system automatically enters parts and labor applicable to the above listed code.
For vehicles that, according to your information, cannot be corrected or reached, and one of the codes below best describe the reason, please enter one of the applicable codes into the system:
^ IK20 Customer Refused Repairs
^ IK30 Total Loss
^ IK40 Vehicle Stolen
^ IK50 Vehicle Exported
IK00 Saga Claim Entry Procedure
Additional Required Vehicle Update Technical Service Bulletins
Some of the affected vehicles may be involved in additional Required Vehicle Update Technical Service Bulletins. Please check your ElsaWeb View Campaign inquiry screen so that any additional required work can be done simultaneously.
Required Vehicle Update Technical Service Bulletin Verification
For verification, always check the ElsaWeb View Campaign inquiry screen. The ElsaWeb system are the only binding inquiry and verification systems; other systems are not valid and may result in non-payment of a claim.
Help for Claim Input
For questions regarding claim input, contact your appropriate Warranty Claim specialist. Please do not contact the Campaign Helpline regarding claim input.
Required Customer Notification
Inform your customer in writing by recording on the Repair Order any and all work that was conducted on the vehicle, including any and all updates completed under this Technical Service Bulletin.
Required Parts and Tools
Note:
5051B or 5052 must have a minimum of Base Software level 10.
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure: - 2011732; Software Version Management (SVM) Operating Manual
For Technical Support please contact the appropriate Support Team:
Service Department Applications (this includes: GeKo, ELSA, Hotline Channel, Telediagnosis, and Service Net)
VAS 5051/5052 Software Subscriptions
VAS 5051/5052 Software Support
For warranty claim input questions, contact your appropriate Warranty Claim specialist.
All part and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Dept. and service manuals for the latest information.