Audi Telematics by OnStar(R), Functions

Audi Telematics by OnStar(R), Functions

Telematics Control Head - OnStar(R) controls

The Telematics Control Head is integrated with the front interior light module. The control head contains three separate buttons as well as a system status indicator light (LED).

The OnStar "Star" button is used to contact the OnStar(R) call center to request various convenience services. It is also used to initialize/activate the owners subscription to OnStar(R) services and/or update the customer's account in the event that the Telephone/Telematics Control Module requires replacement.

The "Emergency" button is used to contact the OnStar(R) call center to request emergency services such as fire department, police etc.

The Communication "Dot" button is used to end a call to the OnStar(R) call center, place or answer personal calls (in conjunction with the optional digital cellular telephone), or cancel a call if one of the other buttons is accidentally pressed.

• Use of certain OnStar(R) services requires a subscriber's Personal Identification Number(s) (PIN). For complete system operation details, refer to Audi Telematics by OnStar(R) Owner's Manual

Telematics Control Head - OnStar(R) system status light

The system status light is located between the Communication and Emergency buttons. The green light comes on after a self-check routine is performed (approx. 10- 15 seconds after ignition is switched on).

Indicated conditions:

• Green: Indicates system has passed self-test and is ready to place or receive calls. Light remains on even in areas without cellular coverage.

• Blinking green: Indicates a call has been initiated or is in progress.

• Red: Indicates system has not passed self-test or indicates system malfunction.

• System troubleshooting using system status light (below)

OnStar(R) Personal Calling

An optional digital cellular telephone with specific features integrated into the telematics system is also available.

OnStar(R) and OnStar Personal Calling(R) are activated separately.

• Use of certain OnStar(R) services requires a subscriber's Personal Identification Number(s) (PIN). For complete system operation details, refer to Audi Telematics by OnStar(R) Owner's Manual.

Telematics System, troubleshooting using OnStar(R) system status light

The following allows technicians to perform an initial evaluation of telematics system operation status for troubleshooting using the OnStar(R) system status light (and pre-recorded system messages where applicable).

• After pressing either the OnStar(R) or Emergency button, a recorded message announces: "connecting to OnStar(R)," followed by progression tones. Normal connection time is 10 - 15 seconds. However, due to local cellular/GPS conditions, making a connection could take up to three minutes. Be patient.

Condition - system status light "green" plus:

• Message "unable to connect to OnStar(R)" and disconnect

• Message "OnStar(R) request ended"

• Nothing happens

• Cellular message

Indicates system cellular reception is affected. Proceed as follows:

- Relocate vehicle to a more elevated or open area and repeat connection attempts. Depending on the local cellular/GPS traffic conditions, several connection attempts may be necessary (and are normal).

Shortcomings in the vehicle's cellular/GPS antenna system also affects connectivity.

- Check all cellular/GPS antenna connections, and perform OBD program using VAS 5051/5052 in mode "Vehicle Self Diagnosis" or " Guided Fault Finding". Check for DTCs related to antenna function.

If still unable to connect:

- Record the VIN and customer details and call OnStar(R) Customer Care at 1-888-390-4050. Identify yourself to the advisor as an Audi technician. The advisor will verify the customer's account is active. Further troubleshooting assistance may be given.

Condition - system status light "red":

System hardware (vehicle portion) is affected. Perform OBD program => [ Telematics OBD, Function ] Telematics OBD, Function

• In the event any of the OnStar(R) control buttons are either inadvertently or deliberately pressed for longer than 15 seconds, the OBD program assumes a button is sticking. The red status light will come on and a DTC loads in memory. Perform OBD program using VAS 5051/5052 and check DTC memory for DTC 01526 "mechanical malfunction". Inform customers accordingly.