Telephone/Telematics Control Module, Replacing and Reconfiguring

Telematics

Telephone/Telematics Control Module, Replacing and Reconfiguring

After replacing the Telephone/Telematic Control Module, the OnStar(R) system needs to be reconfigured and the Telematics Service Mode deactivated using the Vehicle Diagnostic Testing and Information System (VAS 5051).

Have the VIN and customer details on hand.

• DO NOT exchange Telephone/Telematic Control Modules between vehicles! Each module contains specific Station Identification (STID) and Electronic Serial Number (ESN) data unique to the VIN. This data is used by OnStar(R) and National Cellular Telephone Network to identify the vehicle and administer the customer's account.

• Failure to reconfigure the control module after replacement will prevent OnStar(R) services and features from functioning, and will result in a customer return for repair.

• Always replace the emergency (back-up) battery when replacing the Telephone/Telematic Control Module.

Replacing

- Where applicable, carefully record the 8-character Station Identification (STID) number and Electronic Serial Number (ESN) from labels on replacement module.

• In the event the STID and ESN are not readable from labels on the replacement control module, they must be read using the Vehicle Diagnostic Testing and Information System (VAS 5051) after the control module is installed and the Telematics Service Mode is deactivated.

• Replacement control modules are shipped with Telematics Service Mode activated, and are already coded for USA/CDN application. While the Telematics Service Mode must be deactivated prior to Telematics system use, coding of the control module after replacement is not necessary.

• Telematics Service Mode activated is indicated by a red system status light. System status light must change to green after Service Mode is deactivated.

- Remove and replace control module => [ Telephone/Telematics Control Module ]. Telematics

- Replace emergency (back-up) battery => [ Telematics Emergency Battery ]. Telematics Emergency Battery

- Confirm Telematics Service Mode deactivation => [ Telematics Service Mode, Activating and Deactivating ] Description and Operation.

Use Vehicle Diagnostic Testing and Information System (VAS 5051) in operating mode "Guided Fault Finding"

- Select "Replace" for Telephone/Telematic Control Module and follow tester prompts that enable Control Module theft protection software.

If the STID number and ESN were not readable from labels on the new control module, proceed as follows:

- Use Vehicle Diagnostic Testing and Information System (VAS 5051) in mode: "Guided Fault Finding"

- Enter appropriate model, equipment and model year information and press ">" to confirm.

After all control modules have been registered and DTC memories checked,

- Press "Go to"

- Select "Function/Component Selection"

- Select "Body, (Repair Groups 01; 50 to 97)"

- Select "Electrical Equipment" (Repair Groups 01, 90 to 97"

- Select "01 - On Board Diagnostic (OBD) systems"

- Select "Telematic"

- Select "Functions -Telematic"

- Select "J526 - Telephone/Telematic Ctrl. Module, measuring value block"

- Select/read Display Group 78 data, extract/record 8-character ESN from displayed data.

Example of Display Group 78 data: 098000A84E7941USA3

Designations:

• 098 = Build Group prefix

• 000 = Placeholders

• A84E7941 = 8-character Electronic Serial Number (ESN) (example only!!!! - each control module ESN is different).

• USA = USA Telematics version

• 3 = Check digit

- Select/read Display Group 79 data, extract/record 8-character STID number from displayed data.

Example of Display Group 79 data: 09900007A14CBF

Designations:

• 099 = Build Group prefix

• 00 = Placeholders

• 007A14CB = 8-character Station Identification (STID) number (example only!!!! - each control module STID is different).

• F = Check digit

Continued for all:

Prerequisites

• Telematics Service Mode must be deactivated

• Telephone/Telematics Control Module theft protection software must be enabled

- Select "Vehicle Self-Diagnosis"

- Select vehicle system 75 - "Telematics"

- Select function 05 - "Erase DTC Memory".

- Select function 06 "End Output".

- Switch off ignition and wait a few moments.

- Switch on ignition.

- Return to select vehicle system 75 - "Telematics"

- Select function 02 - "Check DTC Memory". No DTCs must be present.

- Check and confirm the status indicator light in Telematics Control Head has changed from red to green.

- Select function 06 - "End Output".

- Disconnect Vehicle Diagnostic Testing and Information System (VAS 5051) from Data Link Connector (DLC).

Reconfiguration

- Drive vehicle outside to area away from tall buildings, and with no overhead obstructions (trees, bridges, etc.).

- Press the blue OnStar(R) ("On*") button. A recorded introduction will be heard.

- Press the "On*" button again at any time during the recording (it is not necessary to wait for the recording to finish).

- When an OnStar(R) call center advisor answers, identify yourself as an Audi Technician, and that you have replaced the "Vehicle Communications Interface Unit (VCIU)".

- Supply advisor with STID number and ESN from new module. Supply the VIN and customer details if necessary. The advisor will guide you through the system reconfiguration and update of the customer's account.

- When reconfiguration is complete, end call by pressing the Communications ("DOT") button.

- Wait ten minutes and press the "On*" button again to verify system operation. Inform call center advisor you are an Audi Technician performing a quality check after VCIU replacement/system reconfiguration.

- End call by pressing the Communications ("DOT") button

• Normal connection time is 10 - 15 seconds. However, depending on local cellular/GPS conditions, making a connection could take up to three minutes. Be patient.

• If the message: "unable to contact OnStar(R)" is heard, try relocating vehicle to a more elevated or open area and repeat connection attempts. Depending on the local cellular/GPS traffic conditions, several connection attempts may be necessary (and are normal).

• If the message: "OnStar(R) request ended" is heard, the cellular connection was interrupted before the connection was completed. Wait for a short period of time before repeating connection attempt.

• If you are still unable to connect, call OnStar(R) Customer Care at 1-888-390-4050. The advisor will verify the customer's OnStar(R) account is active.