Campaign - Cell Phone Preparation Repair
RVU - Repairing Telephone Preparation (CQ / 91D8)91 09 31
2018510/4
April 14, 2009
Supersedes Technical Service Bulletin Group 91 number 08 -148 dated December 2, 2008 for reasons listed below.
Vehicle Information
Condition
This RVU has been proactively released to prevent the following condition from occurring in the vehicle:
The hands-free phone function is inoperative.
TIP:
If the condition is already present, claim the component replacement and MMI software update under this RVU.
This Required Vehicle Update (RVU) is in effect for 15 months from date of publication. After that date, this RVU will expire and no longer be in effect.
Vehicle must meet all of the following criteria:
- Procedure is valid only for vehicles that show the CQ / 91D8 code in the ElsaWeb Campaign/Action Information screen on the day of repair.
- Vehicle must be within the Limited New Vehicle Warranty.
- Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
- Procedure must be performed on applicable vehicles in Dealer inventory prior to sale.
Technical Background
On Audi vehicles manufactured within a limited period and equipped with particular phone preparation control unit, the flash memory of the telephone control unit can become damaged.
Production Solution
Service
TIP:
For successful results, it is important to perform all the sections listed below in the sequence described.
1. Verifying hardware and software version of phone preparation control unit.
2. Update firmware of the phone preparation control unit, using CD # 1 (CleanUp CD USA) of CD bundle 4F0 998 961.
3. Update software of the phone preparation control unit, using CD # 1 (CleanUp CD USA) of CD bundle 4F0 998 961.
4. Perform final software update of the remaining MMI components, using CD # 2 of CD bundle 4F0 998 961.
5. Perform Software Version Management (SVM) feedback documentation.
Section 1. Verifying hardware and software version of phone preparation control unit
1. Press and hold the SETUP button, and then press and hold the RETURN button. Hold both buttons down until the red update screen appears.
2. Select Handyvorb2 to verify Hardware and Software version of the phone preparation.
- If HW-Index: H00 is displayed, replace the phone preparation control module (see Required parts and tools) and claim the part under this RVU. (See Workshop Manual, Electrical system >> Rep. Gr. 91 >> Infotainment, telephone system >> Removing and installing telephone transmitter and receiver unit -R36.)
TIP:
Proceed to Section 4 after the R36 - replacement to update the remaining MMI modules. The replacement phone module will already have the correct firmware and software version.
- If HW-Index: H16 and SWIndex: 0700 is displayed in the vehicle, proceed to Section 2.
- If a different combination of HW- and SW-Index is displayed, no further work is required.
Section 2. Update firmware of the phone preparation control unit, using CD # 1 (CleanUp CD USA) of CD bundle 4F0 998 961.
Tips:
- Connect a battery charger to the vehicle. (This is necessary because of the long period of time with ignition on during all updates and the final SVM feedback documentation.) Remember to use the Battery Energy Manager posts, and don't charge directly at the battery studs.
- Switch off all unnecessary electrical equipment (HVAC, seat heater, interior/exterior light, etc.).
- Ensure that electromagnetic interference sources (mobile phone or cordless DECT telephone) are not operated in or near the vehicle while individual control units are being updated.
1. Insert CD # 1 of CD bundle 4F0 998 961 in the single CD drive or in the first slot of the vehicle's CD changer.
2. Access the red update screen and select the function SW Update with the lower right soft button.
3. Select CD-ROM with the rotary pushbutton and press to confirm.
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If the error message Metainfo.txt not found is displayed, you have inserted the wrong repair CD.
4. Select Standard with the rotary pushbutton and press to confirm.
5. Scroll down to the end of the module list with the rotary pushbutton. Select OK to begin the update.
6. The firmware of the phone preparation will be updated now. This may take up to 6 minutes.
Subsequently the internal repair process is performed. This may take up to 5 minutes.
The repair process is complete and the system reinitialize.
To reset the system, scroll down the menu and select Restart MMI.
- If the repair process has been completed successfully, Handyvorb2 will show OK >. Proceed to Section 3, Update software of the phone preparation unit.
- If the repair process has not been completed successfully, Handyvorb2 will show NOT OK >. Proceed to Step 7.
7. Select Try again? And press to confirm.
8. If the second repair attempt is not completed successfully either, replace the telephone control module (see Required parts and tools) and claim the part under this RVU. (See Workshop Manual >> Electrical system >> Rep. Gr. 91 >> Infotainment, telephone system >> Removing and installing telephone transmitter and receiver unit R36).
Section 3. Update Software of the phone preparation control unit, using CD # 1 (CleanUp CD USA) of CD bundle 4F0 998 961.
1. With the CD # 1 still in slot 1 of the CD changer, press and hold the SETUP button, and then press and hold the RETURN button. Hold both buttons down until the red update screen reappears. (See Figure 1.)
2. Select SWUpdate >> CD-ROM >> Standard. Scroll to the end of the displayed list with the rotary push button.
3. Select Start download.
If Handyvorb2 option or the entire menu item is missing, reset the MMI system.
To do so, press buttons 1, 2 and 3.
4. Read and obey the warning.
5. Scroll down to confirm the download.
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Be patient. The process may take up to one hour.
6. Complete the update procedure by scrolling down and selecting Restart MMI.
Remove CD #1 from the CD changer or single CD player.
Section 4. Perform final software update of the remaining MMI components, using CD # 2 of CD bundle 4F0 998 961.
1. If the vehicle is MY 2005, it may still have a Version 4 Navigation DVD installed. Replace Version 4 Navigation DVDs with a Version 5 Navigation DVD prior to the MMI component Update. The DVD can be obtained through the Navteq hotline and claimed as a sublet part.
2. Insert CD #2 of CD bundle 4F0 998 961 in the single CD drive or in the first slot of the vehicle s CD changer (position 1).
Press and hold the SETUP button, and then press and hold the RETURN button. Hold both buttons down until the red update screen reappears. (See Figure 1.)
3. Return to the Current config. Screen and start the software update. Follow the procedure described in Section 3.
4. Repeat the software update procedure as long as the screen in Figure 26 appears.
TIP: This is a simple way to ensure that all components are updated.
Section 6. Perform Software Version Management (SVM) feedback documentation
1. Connect vehicle diagnostic, testing and information system VAS 5051- or - VAS 5051B- or VAS 5052- (with online capability) to the vehicle.
2. Connect - VAS 5051- or VAS 5052- to your workshop network (CPN).
3. Perform a Problem-related hardware and software update. Use the SVM code MMIUSK864.
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Use the SVM code MMIUSK864. The SVM code is also printed on the software update CD #2 and the case of the CD bundle.
- After GFF scans all modules, if it states you need to update another module, select No.
- It is normal for GFF to state The SVM action code leads to no result, please contact Technical Assistance. It is not necessary to contact Technical Assistance; the procedure is complete.
Warranty
Additional Required Vehicle Update Technical Service Bulletins
Some of the affected vehicles may be involved in additional Required Vehicle Update Technical Service Bulletins. Please check your ElsaWeb Campaign/Action Information screen so that any additional required work can be done simultaneously.
Required Vehicle Update Technical Service Bulletin Verification
For verification, always check the ElsaWeb Campaign/Action Information screen. The ElsaWeb system is the only binding inquiry and verification system; other systems are not valid and may result in non-payment of a claim.
Help for Claim Input
For questions regarding claim input, contact your appropriate Warranty Claim specialist. Please do not contact the Campaign Helpline regarding claim input.
Required Customer Notification
Inform your customer in writing by recording on the Repair Order any and all work that was conducted on the vehicle, including any and all updates completed under this Required Vehicle Update Technical Service Bulletin.
Required Parts and Tools
- Discs are in stock at all Volkswagen Group Parts Distribution Centers.
- If you have exhausted your allocated parts and you require additional parts for vehicles affected by this RVU but have exceeded your Upper Order Limit, please submit your requests for additional parts. Be sure to include the affected VINs with your order. Prior to submitting your request, ensure that each vehicle has the CQ/91D8 code open. Your order will be reviewed and processed accordingly.
- Destroy and properly dispose of removed parts in accordance with local, state and federal/provincial environmental regulations.
Additional Information
The following Technical Service Bulletins will be necessary to complete this procedure:
- TSB 2017424, MMI High: Some functions unavailable after 07 - Display/control unit replacement or MMI Zug software update
- TSB 2011732, Software Versions Management (SVM) Operating instructions
All parts and service references provided in this RVU are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information.