Campaign - Inspection/Replacement of Rear Differential
39 07 032016775/3
Dec. 14, 2007
Supersedes Technical Service Bulletin Group 39 number 07-02 dated Dec.
13, 2007 to add instructions to comply when Audi requests parts be returned.
Vehicle Information
Condition
This RVU has been proactively released to prevent the following condition from occurring in the vehicle:
The rear axle differential may exhibit a high degree of wear after a short period of service.
This Required Vehicle Update (RVU) is in effect for 15 months from date of publication. After that date, this RVU will expire and no longer be in effect.
Vehicle must meet all of the following criteria:
^ Procedure is valid only for vehicles that show the CE code in the ElsaWeb Campaign/Action Information screen on the day of repair.
^ Vehicle must be within the Limited New Vehicle Warranty.
^ Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
^ Procedure must be performed on applicable vehicles in Dealer inventory prior to sale.
Technical Background
On Audi Q7 vehicles manufactured within a specific period, the rear axle differential may have been fitted with non-tempered bevel gears, which can exhibit a high degree of wear after a short period of service.
Production Solution
Service
On all affected vehicles the number of the rear axle differential must be checked and, if necessary, the axle oil must also be checked. If the wear is excessive, the rear axle differential must be replaced.
Checking rear axle differential
1. Raise vehicle and compare number of rear axle differential with numbers on enclosed list.
^ If the rear axle differential number is not within the ranges specified in the enclosed chart, no further work is required.
^ If the rear axle differential number is within the ranges specified on the enclosed chart, continue to Step 2 to check axle oil for metal shavings.
Affected Differential Code Ranges
2. Drain rear differential axle oil into a suitable (clean) container.
3. Stir the oil using a suitable (clean) bar magnet. Wipe the oil off the magnet with a clean paper towel.
^ If a large quantity of metal shavings collects on the paper towel, the rear axle differential must be replaced. Follow the directions in the Workshop Manual, Transfer box and final drives, Rep. Gr. 39, Final drive - rear differential; Removing and installing rear final drive.
To order a rear differential, please contact special services at the website. Please provide the affected VIN and applicable differential number with your request.
^ By comparison, if only a small quantity of isolated shavings and abrasion is visible, the rear axle differential is OK.
a. Fit new drain plug (Part. No.: 0AA 409 057; tightening torque: 35 Nm).
b. Unscrew sealing plug in order to check oil.
c. Top oil level to lower lip of filler hole. (Oil Part No.: G 052 145 S2.)
d. Fit new sealing plug (Part No.: 0AA 409 057; tightening torque: 35 Nm)
Warranty
Required Vehicle Update Technical Bulletin Time Requirements/Reimbursement
To ensure prompt and proper payment, be sure to immediately enter the applicable reimbursement code listed below upon completion of the repair work. Claims will only be paid for vehicles that show the CE code in the ElsaWeb Campaign/Action Information screen on the day of repair.
CE Data Entry Procedure Use Claim Type RC
The system automatically enters parts and labor applicable to the above-listed code.
If a vehicle cannot be corrected or reached
Pick a code from the list below to best describe the reason why the vehicle cannot be corrected or reached. Enter the code into the system.
^ 5GCE20 Customer Refused Repairs
^ CE30 Total Loss
^ CE40 Vehicle Stolen
^ CE50 Vehicle Exported
If the vehicle is outside of the specified warranty period
The customer has the option to pay for the repair.
^ If the customer agrees to pay for the repair:
The dealer should enter a CE10 (no pay) claim into the warranty system. This will close the code out of ElsaWeb.
In this claim, the dealer should note the actual repair order number and date of repair in the comment lines.
^ If the customer does not agree to pay for the repair:
The dealer should enter a CE20 (no pay) claim into the warranty system to indicate that the customer has refused the repair.
39C7 Saga Claim Entry Procedure
Required Parts and Tools
Unless Audi has requested the parts be returned, please destroy and properly dispose of removed parts in accordance with local, state and federal/provincial environmental regulations.
If you have exhausted your allocated parts and you require additional parts for vehicles affected by this RVU but have exceeded your Upper Order Limit, please submit your requests for additional parts via email. Be sure to include the affected VINs with your order. Prior to submitting your request, ensure that each vehicle has the CE code open in ElsaWeb. Your order will be reviewed and processed
accordingly.
Additional Information
All parts and service references provided in this RVU are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information.
Search for rear differential code using the table. Use Edit > Search, enter the code from the rear differential. If number of rear axle differential does not appear on the list, no further work is required.