Audio System - Satellite Tuner Information
91 08 532019092/1
October 30, 2008
Affected Vehicles
91 MOST Satellite Tuner - Repair Authorization
Condition
Audi of America is requesting your cooperation in supplying us with the technical information vital to the successful analysis of a satellite tuner issue through a Repair Authorization prior to any satellite tuner repair. This procedure is mandatory for all Audi Dealers.
All following conditions must apply:
- Customer is complaining about an inoperative MMI system.
- DTC 00384 (no optical communication) is stored in 19 - Gateway.
- MOST bus components do not communicate with the VAS scan tool.
- Ringbreak diagnosis identifies the satellite tuner as inoperative.
Technical Background
Disconnecting the power supply of the satellite tuner usually resets the tuner, and the MMI system is operative again for an unspecified period of time. Therefore, do not disconnect the satellite tuner.
Production Solution
Not applicable.
Service
1. Do not disconnect the satellite tuner.
Tip:
Disconnecting the satellite tuner will cause the MMI system will be operative again for an unspecified period of time but will not address the root cause.
2. Verify the condition.
3. Scan vehicle with GFF. Generate a 00 printout and perform a ring break diagnosis from 19 - Gateway. Save the printout to a memory stick.
4. Submit a Technical Assistance Center ticket. Attach log with ring break. This procedure is mandatory for all Audi Dealers.
Warranty
When procedure applies to vehicles under warranty, use the table.
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
VAS scan tool
Additional Information
In the event the Technical Assistance Center System is down, the Audi Technician may call the Audi Technical Assistance Center for assistance; however, a TAC Ticket must still be submitted to validate the warranty claim.