Service
Service1. Address or record any DTCs related to any additional customer concerns before continuing. The reason for this is that any sporadic DTCs could be automatically erased at the end of the SVM communication.
Tip: Sporadic communication DTCs will be created during the flash procedure and will be automatically erased along with all other pre-existing sporadic DTCs at the end of the SVM test plan.
Tuning is the addition or modification of any component that causes an Audi vehicle to perform outside the normal parameters and specifications approved by Audi of America, Inc. If you encounter a vehicle with a tuned engine control module (ECM) or transmission control module (TCM), your dealership must do the following before performing any procedure that updates ECM or TCM programming:
^ Notify the owner that their ECM or TCM was found to have been tuned.
^ Notify the owner that any damage caused by the tuning of the ECM or TCM (including any adverse emissions consequences) will not be covered by Audi of America, Inc. warranties.
^ Obtain the owners written consent (refer to a Control Module Tuning form) for any requested repair - under warranty or outside warranty - that requires flashing that will automatically overwrite the tuned program.
Tip: Any programming update (flash) may overwrite any tuned ECM or TCM programming.
2. Ensure the TSB stating the condition in the vehicle applies to the customer complaint. Ensure the VAS Tester operator has a valid GeKo user ID and password. Perform only operations explicitly stated in the TSB or Update.
3. Verify that the following tester requirements are met
^ VAS 5051B, VAS 5052A, or VAS 6150(A/B/C) with minimum Base CD Version 19.01 with Brand CD 19.36 installed.
^ Tester is plugged into an 110V AC power supply at all times.
^ Connect VAS 5051B and VAS 5052A to the local network via LAN/Ethernet cable.
^ Connect VAS 6150(A/B/C) to the local network via LAN/Ethernet cable. A WiFi connection is not recommended due to the possibility of signal dropouts during the online communication.
^ For B7 A4s after VIN 8E_5A400000, always use the 6017B K Line Adapter to ensure communication to all modules.
^ If the Bluetooth wireless VAS 5054A transmitter head is used in conjunction with a VAS 5052A or VAS 6150(A/B/C) tester, the transmitter head MUST BE connected with a USB cable to the tester.
^ Ensure the Windows power savings are set correctly (disabled) for VAS testers operating with an open Windows interface in which users have access to all regular PC operating system functions (implemented by running the Base V14.00.00 Recovery DVD).
^ VAS 5051B, VAS 5052A, or VAS 6150(A/B/C) with minimum Base CD Version 19.01 with Brand CD 19.36 installed.
^ Tester is plugged into an 110V AC power supply at all times.
Note:
If the Windows screensaver activates during a control module software update and the hard drive shuts down as a result of the power settings, a control module failure may result. Refer to Service Circular ATE-08-23 for more information.
Note:
Do not use a 6017 or 6017A while flashing. Doing so may result in complete control module failure.
4. Verify that the following vehicle requirements are met:
^ Battery must have a minimum no-load charge of 12.5V.
^ Connect vehicle to a powered Audi-approved battery charger. Do not use a trickle charger or battery maintainer.
^ Turn off the radio and all other accessories, and when necessary, switch off running lights by applying the emergency brake or through the MMI option menu.
^ Turn off any appliances with high electromagnetic radiation (such as mobile phones).
^ If communication with a module cannot be properly established, appropriate repairs must be made before attempting SVM. If the tester cannot communicate with a module, the tester cannot flash software onto the module.
5. Enter the SVM code into the User Test Plan by selecting the Audi Flashing option at the main tester screen, unless otherwise directed by the TSB or TAC Helpline.
Tip: If you do not have the latest Base/Brand CD installed on the tester, then the SVM code may fail and return an "ASM-MCD" base system error" because the tester is not capable of reading the software flash file. Starting with the model year 2010, some software files have changed and cannot be read with base tester software level 15 or lower. Level 16 or higher must be installed on the tester along with all released patches found on ServiceNet. VAS Tester Patches can be found using >> Special Tools and Equipment >> VAS Tester Information >> Software.
6. Follow the SVM update procedure and enter the SVM Code found in the appropriate TSB when prompted.
^ Enter your GeKo ID when requested. Data will be transmitted to the SVM server, and the server will respond with instructions to continue. (See detailed descriptions in the Response Codes table above.) The procedure may include one, or any combination of the following, for one or multiple control modules as specified in the TSB or Update:
Update a control module (flash).
Code a control module.
Parameterize a control module.
Check hardware of a control module.
A hardware change suggestion will occur when SVM does not recognize the control module as valid for the vehicle. As stated before, there is a conflict between specified (i.e. reference) and actual hardware/software part number or software versions. If there is no customer concern and no DTC regarding this control module, report the issue then first ensure you have the correct part installed. Then check to see if there is an applicable TSB indicating an SVM XCHG code is required. Finally, if no part issue is found and no supporting TSB is found, then contact the Technical Assistance Center (TAC) with the required information specified in the Additional Information section below. For MMI control units, it is possible the SVM code for feedback documentation was not performed after an update via CD was performed. Always report MMI issues to the TAC before attempting a repair.
7. Always continue until the following text is displayed: Vehicle conversion/update has been successfully performed. The changes have been stored in the system. Thank you.
Tip: The SVM Process must be completed in its entirety so the database receives the update confirmation response. A warranty claim may not be reimbursed if there is no confirmation response to support the claim or if action that is not explicitly stated in the TSB or Update is taken.
8. Verify that all steps or special procedures mentioned in the TSB/UPDATE have been carried out. Then finish the test plan and exit GFF via the Go to button. Answer the Warranty questions accordingly and print out or save the diagnostic log when prompted.
Tip: During the flash procedure an estimated time will be shown. This value is not used for actual SRT calculation.
Basic SVM Response Codes
SVM can provide a response code with a repair suggestion or after a successful repair. The response code will appear in the diagnostic log.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
Checking for Internet Connectivity
With the tester connected to the internet, add and carry out the SVM Communication Test to the GFF test plan which can be found here:
Audi Flashing >> SVM Communication, Checking
-OR-
GFF >> Go To >> Function/Component Selection >> SVM >> SVM Communication, Checking
GeKo Registration and ID Check
To obtain a GeKo user ID and password, follow the instructions in the GeKo ID Request form found here:
-> www.audi.techliterature.com >> Service >> Documents >> Service and Repair >> Geko ID Request Form (located on the 2 page listing)
To check your GeKo ID, perform the following test from the Tester Startup Screen with the tester connected to the internet:
Administration >> Network Settings >> Geko Test
Testing the SVM Connection
SVM Communication checking - It will ask for your user ID and Password. If the test fails, change the port, cord, and/or tester and run this test again.
Further Tester Assistance
If any of the listed troubleshooting procedures and/or checks result in errors or yield no solution and further assistance is required, please follow these steps:
1. Utilize the information contained in the Function Description button in the tester at the point of the error.
2. Report the problem to the shop network administrator for further investigation.
3. Contact the responsible support team for further assistance:
^ Service Department Applications (GeKo, ElsaWeb, and ServiceNet).
^ VAS Tester Software Subscriptions: Orders need to be placed via -> www.audi.techliterature.com
^ VAS Tester Software Support.
Technical Assistance Center Contact Requirements
Contact the TAC via the Technical Assistance Contact System in ElsaWeb in cases where there is a clear technical issue with the vehicle or response from the SVM system. Always include the following information in the ticket:
^ SVM Action Code attempted.
^ Control module(s) address word(s) that are in question.
^ The complete tester diagnostic log from the GFF session.
All parts and service references provided in this TSB are subject to change and/or removal. Always check with your Parts Dept. and service manuals for the latest information.