Certified Pre-Owned BMW Vehicle Program
Group 01Warranty
Bulletin Number
01 06 96
Woodcliff Lake, NJ
October 1996
Warranty
SUBJECT:
Certified Pre-Owned BMW Vehicle Program
MODELS:
All
Situation:
During the second quarter of this year, BMW sent a special mailing to every BMW NA dealership that introduced the Certified Pre-Owned BMW Vehicle Program. Dealerships who elected to participate in the program were sent a complete Dealer Launch Kit that included a Dealer Operations Manual, as well as the necessary support materials for the program.
We have become aware that many dealership Service and Warranty Personnel are not familiar with this program at all. Accordingly, we are forwarding a copy of the Dealer Operations Manual insert to every dealership's Service Manager and Warranty Administrator.
Please review this information carefully and share this information with your entire Service Department. The Service Manager's copy should be kept in a binder, fully accessible by all Service Personnel. The Warranty Administrator's copy should be kept in the BMW Warranty Policy and Procedures Manual in Section 9 under "Special Programs".
Sales - related questions should be directed to Anthony Ascione at (201) 307- 3892. For claims processing questions, please call your Warranty Processing Representative. Program administration questions should be directed to Paul Feuss at (201) 307-4170, or Joanne Stevens at (201) 307-3752.