Warranty Defect Code Microfiche - Revision
Group 01Warranty
Bulletin Number
01 02 90
Woodcliff Lake, NJ
September 1996
Warranty
This Service Information Bulletin supersedes S.I. 010290 dated February 1996 which should be removed from your S.I. binder and discarded.
Attention:
Service Manager Warranty Administrator
Service Advisor Parts Manager
SUBJECT:
Revised Defect Code Microfiche
Situation:
Enclosed is Edition 28 of the Defect Code Microfiche, dated August 1996 (Warranty Administrator Only). This new fiche is one page and contains all the changes and additions to the defect code system since Edition 27. Please ensure that all concerned personnel are informed of this new fiche and that all previous editions are discarded immediately.
The defect code microfiche is divided into the same numerical sections/groups as the flat rate manual, the parts microfiche and other service publications. When selecting a defect code, you begin by determining the actual cause of the failure.
Each failure is identified by a 10-digit defect code. The first 6 digits identify the component that failed. The next 2 digits (positions 7 and 8) identify the failure code. The final 2 digits are the vendor code and in most cases will be 00.
The requirement for use of vendor codes on domestic supplied parts and accessories during DCS warranty claim entry has been eliminated; however, the special defect codes outlined on the attachment should still be utilized when appropriate.
If the cause of a failure cannot be lined to one specific component, the failure should be coded based on the customer's perception of the failure by utilizing the new observational findings defect codes as outlined on the defect code microfiche. This method of defect coding should only be used if the cause of the failure cannot be traced to a single component.
Warranty claims received with proper defect codes provide valuable product quality feedback. Your efforts to properly code warranty claims are appreciated.
Special Defect Codes
Certified Pre-Owned BMW Protection Plan
Defect codes for claims submitted under this Plan are provided in the Certified Pre-Owned BMW Vehicle Program Dealer Operations Manual. Please refer to the Dealer Operations Manual for complete Program Details. A copy of this manual should also be found in the Warranty Policy and Procedures Manual under Section 9 - Special Programs.
Core Credits Warranty
85 99 00 01 CN (Facing PDC is Mt. Olive, New Jersey)
85 99 00 01 CC (Facing PDC is Ontario, California)
Freight Reimbursement - Monthly
00 11 11 22 BL
Goodwill
Rental Reimbursement (Authorized by Area Team)
11 00 99 99 ER Eastern Region Dealers
SR Southern Region Dealers
WR Western Region Dealers
CR Central Region Dealers
Towing Reimbursement (Authorized by Area Team)
00 00 00 99 ER Eastern Region Dealers
SR Southern Region Dealers
WR Western Region Dealers
CR Central Region Dealers
Goodwill Repairs (Authorized by Area Team)
The first eight digits of the defect code must describe the defect. The last two digits of the defect code identifies the region.
ER Eastern Region Dealers
SR Southern Region Dealers
WR Western Region Dealers
CR Central Region Dealers
Dealer Administered Customer Assistance Program
SA :
The first eight digits of the defect code must describe the defect. The last two digits of the defect code will always be SA.
Special Defect Codes
Quality Service
Description Defect Code
Display Vehicle Check (QCI) 11 00 00 77 BV
Delivery Vehicle Check (QCI) 11 11 00 77 BV
Quality Certification II (QCII) 11 12 00 77 BV
Please refer to the Warranty Policy and Procedures Manual and current Service Information Bulletins for proper application of all Special Defect Codes.