Aftermarket Eproms

* If during the course of replacing the EPROM you find an aftermarket EPROM in the original DME:

a) Contact the customer and advise them that BMW recommends that such an EPROM be removed and replaced by a BMW-approved EPROM and software.

b) If the customer insists on keeping the non-approved EPROM installed, advise them that this may cause nonconformance with environmental emission laws and regulations, plus it may affect the warranty coverage of their vehicle.

After you advise the customer of these considerations and they insist on keeping the aftermarket EPROM installed:

a) Abort the Service Action.

b) On the repair order note that the customer insisted on keeping the aftermarket EPROM installed and does not wish to have the Service Action performed.

c) Upon pickup of the car, ask the customer to sign a statement on the repair order indicating that he or she refused to have the Service Action performed.

d) Keep a copy of the repair order in the service file for that vehicle.

e) Reimbursement for time spent on the vehicle can be obtained if you:

^ Utilize the DCS claim appeal.

^ Submit a legible copy of the repair order indicating that the customer refused to have the BMW EPROM installed. BMW NA will issue a claim credit in the amount of 4 flat rate units, referencing the repair order submitted.

* If the customer agrees to have the Service Action performed and the DME EPROM replaced with a BMW-approved EPROM and software, you should:

a) Make a notation on the repair order that the aftermarket EPROM was returned to the customer.

b) Upon pickup of the car, ask the customer to sign a statement indicating that the aftermarket EPROM was returned.

c) Return the aftermarket EPROM to the customer in a suitable container.*