A/T - Repair and Replacement Information
SI B 24 09 00Automatic Transmission
November 2006
Technical Service
This Service Information bulletin supersedes S.I. B24 09 00 dated February 2006.
[NEW] designates changes to this revision
SUBJECT
Automatic Transmission Repair & Replacement Information
MODEL
All with automatic transmission
SITUATION
- Transmission Repair & Section 1
Replacement Information
- NEW ZF6-speed Mechatronic Section 1
Gand future M6 TEHCM
module replacement information
- Technical Liaisons for GM Section 2
transmissions
- Technical Liaisons for ZF Section 3
transmissions
1.Transmission Repair & Replacement Information
[NEW] Diagnosing symptoms involving automatic transmissions and determining when a replacement is appropriate, are areas where specialized assistance is often needed. For those reasons, technical experts on the GM and ZF automatic transmissions are available by contacting the BMW Technical Hotline/Drivetrain via PuMA. Depending on the vehicle and location, the appropriate expert will ask questions and provide guidance on repair issues. Their primary task is to provide you with the technical assistance you may need to properly diagnose a transmission problem and perform the correct repair.
To get a thorough understanding of automatic transmission issues, a GM or ZF TECHNICAL SPECIALIST must be contacted via PuMA case, whenever a vehicle with an automatic transmission is brought into the service area, with a transmission related concern.
[NEW] IF THERE ISN'T A SERVICE INFORMATION BULLETIN PUBLISHED, WHICH ADDRESSES THE SPECIFIC CONCERN, DO NOT MAKE ANY REPAIRS TO ANY 5 SPEED OR A 6 SPEED AUTOMATIC TRANSMISSION PRIOR TO CONTACTING A GM OR ZF TECHNICAL SPECIALIST. Begin by verifying the customer complaint, printing out the fault codes, and perform basic troubleshooting to obtain the required information to submit the PuMA case.
Once a field fix is available, the information will be published via a Service Bulletin.
[NEW] The repair procedures and recommendations that the GM and ZF experts provide to you through the PuMA case are stored in the Hotline PuMA contact system. When BMW NA pays all or a portion of an automatic transmission replacement or repair, in all Warranty, Goodwill, or Certified Pre-Owned claims, the PuMA case will be reviewed by the Warranty Department to verify that the inquiry and repair instructions match the claim submitted.
[NEW] When creating a PuMA case regarding any automatic transmission complaint, please ensure that it contains all of the following information:
- [NEW] A full description of the complaint and whether or not the complaint has been verified.
- [NEW] A detailed description of the operating conditions, environment, road conditions, anything related to the complaint or conditions under which it can be duplicated. The details must be sufficient to ensure that the person reading your case will be able to understand the situation and/or duplicate it if necessary.
- [NEW] Identify any work performed during each service visit for the same complaint.
- [NEW] Results of tests performed, i.e. measurement of wiring harness resistance values, etc. Always provide specific readings and observations including "CC messages, fault warning displays, range displays, modifications to the vehicle and verification of approved wheel and tire combinations. Statements such as "in spec" are not adequate.
- [NEW] Include "GM" or "ZF" in the subject line and the transmission serial number in the "Work Performed" field of your case. Also include the transmission fluid level and condition. If the problem concerns shift characteristics, include the specific shift (i.e. 1-2, 2-1or 3-2), and vehicle speed in which the complaint can be duplicated.
- [NEW] Where fault codes are stored, include the name of the module concerned in "problem description" and the actual fault codes in the "fault code" box.
- [NEW] In order to aid the Technical Hotline Specialist in diagnosis, your diagnostic tester must have transmitted FASTA data indicating that all relevant test modules have been completed.
- For more information in regards to creating and submitting PuMA cases to the BMW Technical Hotline, refer to SI B00 04 02.
- We welcome any feedback or comments on the effectiveness of this program and the resolution of customer problems.
[NEW] ALL GM5 (5L40E), GM6 (6L45R) transmissions, ALL ZF automatic transmissions (including Valueline 4 speeds under warranty), as well as Mechatronic modules for 6-speed ZF transmissions
- replaced without prior authorization from the Technical Hotline will result in the Warranty, Goodwill or Certified Pre-Owned claim being rejected! This also pertains to "over the counter" part warranty.
[NEW] We recommend that all BMW centers to make use of these valuable resources, including "customer pay" situations PRIOR to any repairs being made.
[NEW] Refer to section 2 & 3 for information on contacting the appropriate Technical Liaison.
2.Technical Liaisons for GM Transmissions
[NEW] GM has assigned three technical consultants, Mr. Laurent Muller, Mr. Michael Weber, and Mr.Charles Barnouin to the BMW NA Technical Services/Drivetrain Department.
[NEW] They are located respectively in the Western, Southern, and Eastern Regions in order to provide prompt product support and quickly determine the root cause of any field problems that may arise.
[NEW] Mr. Muller's, Mr. Weber's, and Mr. Barnouin's primary responsibility is to provide technical assistance on:
GM5 5L40E Transmission Application*
E46 330iX, 325iX (M54) ALL
E46 325iT (M54) 09/00 - 03/01 and from 03/03
E46 325i (M54) From 03/02
E46 323i, 323iT (M52TU) Up to 3/00
E46 328i (M52TU) ALL
E46 325Ci, 325Cic (M54) From 03/03
E46 330i, 330Ci, 330Cic (M54) From 03/03
E39 530i, 525i, 530iT, 525iT (M54) 09/00 - 03/01
E39 528i (M52TU) 09/99 - 08/00
E53 X5 3.0i (M54) ALL
E83 X3 2.5i; X3 3.0i (M54) ALL
E36 Z3 3.0, Z3 2.5 (M54) ALL
NEW GM6 Transmission Application*
NEW E90 328i/xi (N51, N52KP) As equipped
NEW E91 328i/xi (N51, N52KP) ALL
NEW E92 328i/xi (N51, N52KP) ALL
NEW E83 LCI (N52) ALL
*Transmission suppliers may change with future model releases
THMR1 4L30E Transmission Application
E39 528iA Up to 9/99
E36 318tiA, 323iA, 328iA, Z3 roadster & coupe ALL
E36 - 318iA & 325iA ALL
E34-525iA ALL
3. Technical Liaisons for ZF Transmissions
ZF has assigned two technical consultants, Mr. Klaus Malenke, and Mr. Carl Barbara to the BMW NA Technical Services /Drivetrain Department.
[NEW] Mr. Barbara is located in the Eastern Region and Mr. Malenke is located in the Western Region in order to provide prompt product support and quickly determine the root cause of any field problems that may arise.
Mr. Barbara's and Mr. Malenke's primary responsibility is to provide technical assistance on:
WARRANTY INFORMATION
All ZF transmissions or GM 5/6 speed transmissions, as well as ZF Mechatronic modules for ZF 6-speed transmission, GM6 TEHCM modules, replaced without a prior authorization from the Technical Hotline will result in the Warranty, Goodwill or Certified Pre-Owned claim being rejected. This also pertains to Part Warranty replacements including units sold over the counter.
[NEW] We encourage all BMW dealers to make use of these valuable resources, including all "customer pay" situations PRIOR to any repairs being made.
[NEW] If a Service Information Bulletin has been published, which addresses a specific concern, then a PuMA contact/approval is NOT REQUIRED for that specific repair.
[NEW] Please advise your warranty administrator to always enter the PuMA contact number in the warranty claim comments.
Disclaimer