Cell Phone - Bluetooth(R) Inoperative/Code A379 or 79
SI B 84 09 06Phone, Navigation Systems
April 2007
Technical Service
This Service Information bulletin supersedes S.I. B84 09 06 dated April 2006.
[NEW] designates changes to this revision
SUBJECT
Bluetooth(R) Inoperative, TCU FC # A379 or 79
MODEL
E46 (3 Series) with Premium Package (ZPP) or BMW Assist(TM) (SA639)
E53 (X5) with Premium Package (ZPP) or BMW Assist(TM) (SA639)
E60, E61 (5 Series)
E63, E64 (6 Series)
E65, E66 (7 Series) from 3/05 production
[NEW] E70 (X5) with Premium Package (ZPP) or BMW Assisttrade; (SA639)
E83 (X3) with Premium Package (ZPP) or BMW Assist(TM) (SA639)
E85, [NEW] E86 (Z4) with Premium Package (ZPP) or BMW Assist(TM) (SA639)
E90, E91, [NEW] E92, E93 (3 Series) with Premium Package (ZPP) or BMW Assist(TM) (SA639)
SITUATION
An approved Bluetooth(R) enabled handset does not connect/bond to the vehicle.
The Telematics Control Unit (TCU) has one of the following fault codes stored in fault memory:
^ A379 (Error in Bluetooth-Interface)
^ 79 (Error in Bluetooth-Interface)
CAUSE
Conflict between handset and TCU.
[NEW] COMPATIBLE HANDSET INFORMATION:
1. Before the complaint can be addressed, the particular handset must be verified for compatibility. On vehicles equipped with BMW Assist with Bluetooth wireless technology, to confirm whether or not the phone is compatible, visit www.bmwusa.com/bluetooth for a list of handsets that have passed BMW testing for compatibility. Note the following disclaimer on this web site:
2. "This list is provided for reference only. The mobile phones listed here have passed compatibility tests as of the date of testing and meet or exceed minimum standards established by BMW. The list is not a warranty for phone performance or functionality. BMW makes no guarantees or warranties as to the performance of each phone while connected to your BMW via Bluetooth Wireless Technology. Furthermore, software releases by BMW, the phone supplier or the wireless carrier dated after testing might alter compatibly results. While many phones are offered with Bluetooth Wireless Technology, not all phones support the necessary profiles to work with your BMW. BMW does not guarantee availability or functionality with all wireless carriers. Functions such as synchronizing the address book and transferring a call into or out of the vehicle may function differently from phone to phone".
PROCEDURE
[NEW] In case of a customer complaint on I/K-bus vehicle (E.g. E46, E53, E83, E85, etc.):
1. Verify the customer's complaint.
2. Delete the paired devices from the handset.
3. Delete the paired devices from the TCU using DIS software V44 or higher.
4. Attempt to pair an approved Bluetooth enabled handset as outlined in SI B84 13 04 (BMW Assist(TM) with Integrated Bluetooth(R)).
5. Perform a short test using the DIS or GT-1.
6. If the TCU has fault code # 79 (Error in Bluetooth-Interface) stored in fault memory. Check the fault frequency.
7. Clear the fault.
8. Attempt to pair an approved Bluetooth enabled handset as outlined in SI B84 13 04 (BMW Assist(TM) with Integrated Bluetooth(R)).
9. If the fault occurred less then [NEW] fifteen (15) times and the phone paired correctly to the vehicle, release the vehicle back to the customer.
^ [NEW] Note: Fault code 79 is an erroneous fault unless the frequency that error occurs increases with each ignition cycle. E.g. currently present.
10. If the handset still does not pair to the vehicle, the TCU is defective and should be replaced. Refer to SI B84 23 05 (Enhanced Support for BMW Assist(TM) Telematics Control Unit (TCU) with Bluetooth(R) & CPT9000 Phone Systems) prior to replacing the TCU.
11. Refer to SI B01 10 05 (TCU ESN Registration via DCSnet) for new TCU registration information.
12. Test the BMW Assist(TM) service for proper operation by placing a test call (press the Roadside Assistance "Wrench" button). Make sure the BMW Assist Response Center has received the correct MIN/MDN, VIN and location for the vehicle. Have the representative update their records as needed.
[NEW] In case of a customer complaint on a MOST-bus vehicle (E.g. E60, E63, E65, E90, etc.):
1. Verify the customer's complaint.
2. Delete the paired devices from the handset.
3. Delete the paired devices from the TCU via the radio or i-Drive.
4. Attempt to pair an approved Bluetooth enabled handset as outlined in SI B84 13 04 (BMW Assist(TM) with Integrated Bluetooth(R)).
5. Perform a short test using the DIS or GT-1.
6. If the TCU has fault code # A379 (Error in Bluetooth-Interface) stored in fault memory. Check the fault frequency.
7. Clear the fault.
8. Attempt to pair an approved Bluetooth enabled handset as outlined in SI B84 13 04 (BMW Assisttrade; with Integrated Bluetooth(R)).
9. If the fault occurred less then [NEW] fifteen (15) times and the phone paired correctly to the vehicle, release the vehicle back to the customer.
^ [NEW] Note: Fault code A379 is an erroneous fault unless the frequency that error occurs increases with each ignition cycle. E.g. currently present.
10. If the handset still does not pair to the vehicle, the TCU is defective and should be replaced. Refer to SI B84 23 05 (Enhanced Support for BMW Assist(TM) Telematics Control Unit (TCU) with Bluetooth(R) & CPT9000 Phone Systems) prior to replacing the TCU.
11. Refer to SI B01 10 05 (TCU ESN Registration via DCSnet) for new TCU registration information.
12. After replacing the TCU, refer to SI B84 15 03 (BMW Assist(TM) Initialization) for the BMW Assist(TM) initialization procedure.
WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty.
Defect Code: Refer to KSD
Labor Operation: Refer to KSD
Disclaimer