Campaign - BMW Assist Inoperative
B84 18 03February 2004
Phone, Navigation Systems
Service Engineering
This Service Information bulletin supersedes S.I. B34 18 03 dated January 2003.
PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL AFFECTED VEHICLES THE NEXT TIME THEY ARE IN THE SHOP FOR MAINTENANCE OR REPAIRS AND PRIOR TO RETAIL DELIVERY.
[NEW] designates changes to this revision
SUBJECT
Service Action: BMW Assist Inoperative
MODEL
E46 (3 Series) from 9/2003 with BMW Assist (Option ZPP or 639).
SITUATION
When activating BMW Assist via the On Board Monitor (vehicles equipped with navigation system) or the "SOS" (wrench) button on the mirror, the call is not completed.
This Service Action will replace missing Telematics Control Units (TCU) on the affected vehicles. A copy of the customer notification letter is included.
To minimize customer's inconvenience caused by this service action, pick-up (and deliver after repair) the affected vehicle from customer's home or provide appropriate alternative transportation.
Customers will be impressed when you return their cars cleaned inside and out and with a full tank of gas. Reimbursement information for the vehicle fueling and valet costs may be found in the Warranty portion of this bulletin.
AFFECTED VEHICLES
This Service Action involves E46 (3 Series) vehicles, which were produced from 9/2003 to 10/2003.
In order to determine if a specific vehicle is affected by this Service Action, it will be necessary to utilize the "Service Menu" of the DCS (Dealer Communication System). Based on the response of the system, either proceed with the corrective action or take no further action.
VIN specific parts have already been sent to the wholesale or retail BMW center of record as of October 2003. We anticipate most repairs will be performed by that BMW center. Please note the "Parts Information" provided in this Service Information.
The Chassis Number Ranges listed below are only for informational purposes and are not to be considered as the only deciding factor.
Model Chassis Number Range
M3 JR24648-JR24688
325CiA JT20844 - JT20978
325Ci JY96844 - JY96986
325iA KM32929 - KM32930
325iA KP82632 - KP82723
325iA KR26181 - KR26448
325iTA PC12748 - PC12851
325i PD01077
330Cic PD96102 - PD96284
325xiT PE91851 - PE91883
325xiTA PF03566 - PF03783
325xi PF60769 - PF61029
330xi PG10689 - PG10801
325Cic PG97512 - PG97606
325iTA PJ00653 - PJ00659
330Cic PJ94793 - PJ94911
325CiA PL01688 - PL02058
330CiA PL11874 - PL12148
325CicA PL26550 - PL27550
330CicA PL42654 - PL43261
325xiA PM59128 - PM60801
330xiA PN31958 -PN32696
M3 PN55138
CAUSE
1. Telematics Control Unit (TCU) missing.
PROCEDURE
1. Access the TCU location in the left luggage compartment by removing the trim (on convertibles the TCU location is on the left rear bulkhead, accessed via the trunk).
NOTE:
If there is a TCU already installed in the vehicle, confirm that there is a yellow dot on the face of the TCU and complete step 4 only. No other work is required.
2. Before installing the replacement TCU, make note of the Electronic Serial Number (ESN) and copy this information onto the "TCU Registration Form" attached to this Service Information, and fax the form to the number indicated on the form. This will register the new TCU to this vehicle.
3. Install the new TCU and code it with DIS CD35 or higher.
4. Test the BMW Assist service for proper operation by placing a test call.
5. Affix the labels containing the MIN/ESN numbers and supplied with every TCU to the inside back cover of the Owner's Manual.
LABEL INSTRUCTIONS
This Service Action has been assigned code number 378. After the vehicle has been checked, and corrected if necessary, obtain a label (SD 92-215) and:
a. emboss your BMW dealer warranty number in the middle of the label (1);
b. punch out code number 378 (2) printed on the label and,
c. affix the label to the B pillar as shown.
If the vehicle already has a label from a previous Service Action/Recall Campaign, affix the new label next to the old one. Do not affix one label on top of another one because a number from an underlying label could appear in the punched-out hole of the new label.
[NEW] PARTS INFORMATION
Please order by placing the VIN in the comment/text field of your order. The VIN will be checked against the VIN ranges provided.
You may order this part either on a VOR or a stock order. Only orders for single units accompanied by a valid VIN will be processed. Multiple quantity and non-VIN specific orders will be cancelled.
If you need a TCU to replace a unit in a vehicle that is outside the VIN ranges provided, place the order in the same manner and contact the PCG ASAP. This will prevent your order from being cancelled due to using a VIN that does not appear on the master list.
Part Number Description Quantity
84 11 6 947 308 Telematics Control Unit (TCU) 1
WARRANTY INFORMATION
Reimbursement for this Service Action will be via Campaign Entry
Defect Code 00 84 20 01 00
Work Package # 1: Install TCU
Labor Operation: 00 54 842
Labor Allowance: 6 FRU (E46 sedan, coupe, & sport wagon
without CD changer or NAV)
10 FRU (E46 Convertible)
Parts Allowance: 84 11 6 947 308 TCU Qty = 1
Work Package # 2: Install TCU
Labor Operation: 00 54 843
Labor Allowance: 18 FRU (E46 sport wagon with
CD changer and/or NAV)
Parts Allowance: 84 11 6 947 308 TCU - Qty = 1
Work Package # 3: Install TCU (Vehicle already delivered to customer)
Labor Operation: 00 54 190
Labor Allowance: 8 FRU (E46 sedan, coupe, & sport
wagon without CD changer or NAV)
12 FRU (E46 Convertible)
Parts Allowance: 84 11 6 947 308 TCU - Qty = 1
Work Package # 4: Install TCU (Vehicle already delivered to customer)
Labor Operation: 00 54 191
Labor Allowance: 19 FRU (E46 sport wagon with CD
changer and/or NAV)
Parts Allowance: 84 11 6 947 308 TCU - Qty = 1
Work Package # 5: Check TCU for yellow dot, perform test call
Labor Operation: 00 54 842
Labor Allowance: 6 FRU (E46 sedan, coupe, & sport
wagon without CD changer or NAV)
10 FRU (E46 Convertible)
Work Package # 6: Check TCU for yellow dot, perform test call
Labor Operation: 00 54 843
Labor Allowance: 18 FRU (E46 sport wagon with CD
changer and/or NAV)
REFUELING COST
BMW of North America, LLC, will provide reimbursement to have the gas tank topped off once as required, for each vehicle affected by this Recall Campaign. Attach the appropriate receipt to the work order.
Defect Code: 85 99 00 66 NA Refuel vehicle
Sublet: Actual cost to top off the fuel tank
Sublet code: 4
VALET COST
BMW of North America, LLC, will provide reimbursement for vehicle valet services (pick up & delivery) for each vehicle affected by this Recall Campaign. Attach the appropriate receipt to the work order.
Defect Code: 99 99 77 77 NA Valet Service
Sublet: $25.00
Sublet code: 4
RENTAL VEHICLES
Retailers participating in the Retailer Administered Customer Assistance Program and the BMW Service Loaner Car Program may self-authorize claims for reimbursement of rental costs from independent rental agencies in certain situations:. For more details refer to SI B01 07 03.