CCC(R) - CD/DVD Disc Does Not Eject
SI B65 44 05Audio, Navigation, Monitors, Alarms, SRS
February 2008
Technical Service
This Service Information bulletin supersedes SI B65 44 05 dated June 2005.
[NEW] designates changes to this revision
SUBJECT
CCC CD/DVD Disc Does not Eject
MODEL
[NEW] E90, E91, E92, E93 (3 Series) with SA609 (Navigation System)
[NEW] E60, E61 (5 Series) with SA609 (Navigation System)
[NEW] E63, E64 (6 Series)
[NEW] E70 (X5) with SA609 (Navigation System)
SITUATION
1. The customer may complain that he or she is not able to eject the CD or DVD disc from the drive.
2. When replacing a failed CCC (Car Communication Computer), the CD and/or DVD disc doesn't eject.
CAUSE
[NEW] Defective discs or defective CD/DVD drive
PROCEDURE
[NEW] Use the following procedure to try and remove the disc from the drive:
1. Turn the ignition on.
2. Press the rotary knob along with both drive eject buttons simultaneously.
3. Release the buttons. This will initiate a CCC reset.
4. Once the CCC starts to reset, press the eject buttons repeatedly to eject the discs.
5. If necessary, try this procedure several times.
6. If the disc still does not eject, connect a DIS/GT1 to the vehicle.
7. Perform an individual short test on "CCC-BO User Interface".
8. Select the "Control Module Functions" button at the lower right of the screen.
9. Select "CCC-BO User interface" from the Control Modules column.
10. Select "Component activation/Drive" from the Functions screen.
11. Select either "Eject CD" or Eject DVD" from the Part functions list and then press "Activate" to eject the CD/DVD.
12. Once the disc is removed, inspect for warpage or damage.
13. Do not install a damaged disc into a replacement CCC.
14. If the discs cannot be removed, they will need to be replaced.
15. [NEW] Replace the CD or DVD drive as needed.
[NEW] Note:
No TC authorization is needed to perform this repair or replace either drive.
[NEW] PARTS INFORMATION
[NEW] WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty.
Disclaimer