Navigation System - CD/DVD Won't Eject
SI B 84 11 05Phone, Navigation Systems
June 2005
Technical Service
SUBJECT
CCC CD/DVD Disc Does Not Eject
MODEL
E90 (3 Series) with SA609 (Navigation System)
E60 (5 Series) with SA609 (Navigation System)
E63, E64 (6 Series)
SITUATION
1. The customer may complain that they are not able to eject the CD or DVD disc from the drive.
2. When replacing a failed CCC (Car Communication Computer), the CD and/or DVD disc doesn't eject.
CAUSE
Defective discs or defective CCC hardware.
PROCEDURE
1. Turn ignition on.
2. Press the rotary knob along with both drive eject buttons simultaneously.
3. Release buttons. This will initiate a CCC reset.
4. Once the CCC starts to reset, press the eject buttons repeatedly to eject discs.
5. If necessary try this procedure several times.
6. If the disc still does not eject, connect a DIS/GT1 to vehicle.
7. Perform individual short test on "CCC-BO User Interface".
8. Select "Control Module Functions" button at lower right of screen.
9. Select "CCC-BO User interface" from Control Modules column.
10. Select "Component activation/Drive" from Functions screen.
11. Select either "Eject CD" or Eject DVD" from Part functions list and then press "Activate" to eject CD/DVD.
12. Once the disc is removed inspect for warpage or damage.
13. Do not install a damaged disc into a replacement CCC.
14. If the discs cannot be removed, they will need to be replaced.
Disclaimer