Recall - Seat Heater Circuit Defect: Overview
SI B52 02 04Seats
April 2005
Technical Service
This Service Information bulletin supercedes S.I. B52 02 04 dated February 2005.
PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL AFFECTED VEHICLES BEFORE CUSTOMER DELIVERY OR THE NEXT TIME THEY ARE IN THE SHOP FOR MAINTENANCE OR REPAIRS. Under the National Traffic and Motor Vehicle Safety Act of 1966, as amended, if there has been a recall campaign, dealers must assure that all new vehicles and new items of replacement equipment are free of safety defects and comply with all applicable Federal Motor Vehicle Safety Standards at the time of delivery to the consumer. This means that dealers may not deliver new motor vehicles or new items of replacement equipment to consumers unless the safety defect or noncompliance has been remedied before delivery.
[NEW] designates changes to this revision
SUBJECT
Recall Campaign 04V-575: Modification of the Front Seat Heater Circuit
MODEL
E60 (5 Series)
E65 (7 Series)
E66 (7 Series)
SITUATION
Mechanical loads exerted on the backrest heating for the front seats when persons get into or out of the vehicle may result in damage to the wiring of the outer side-bolsters in the heated backrest padding. A break in the wiring of the heated backrest causes the damaged area to overheat to unacceptable levels when the seat heating is switched on. Copies of the customer notification letters and Q & A are included.
To minimize customer's inconvenience caused by this Recall Campaign, you are being asked to pick-up (and deliver after repair) the affected vehicle from customer's home, and provide appropriate alternative transportation. Customers will be impressed when you return their cars cleaned inside and out and with a full tank of gas. Reimbursement information for the vehicle fueling and valet costs can be found in the Warranty portion of this bulletin.
AFFECTED VEHICLES
This Recall Campaign involves E60 (5 Series) produced from June 17, 2003 until April 30, 2004 and E65/E66 (7 Series) produced from February 26, 2003 until June 9, 2004 with heated sport seats or heated basic seats.
In order to determine if a specific vehicle is affected by this Recall Campaign, it will be necessary to utilize the "Service Menu" of the DCS (Dealer Communication System). Based on the response of the system, either proceed with the corrective action or take no further action.
The Chassis Number Ranges listed are only for informational purposes and are not to be considered as the only deciding factor.
TOOL INFORMATION
All BMW Centers will automatically shipped 1 crimping tool.
PARTS INFORMATION
All BMW Centers will receive an initial shipment of 20 seat repair kits through an automatic parts shipment. Additional kits can be ordered through regular part order.
LABEL INSTRUCTIONS
This Recall Campaign has been assigned code number 432. Afier the vehicle has been checked, and corrected if necessary, obtain a label (SD 92-267) and:
a. emboss your BMW center warranty number in the middle of the label (1);
b. punch out code number 432 (2) printed on the label and,
c. affix the label to the B pillar as shown.
If the vehicle already has a label from a previous Service Action/Recall Campaign, affix the new label next to the old one. Do not affix one label on top of another one because a number from an underlying label could appear in the punched-out hole of the new label.
WARRANTY INFORMATION
Reimbursement for this Recall will be via Campaign Entry.
RE-FUELING COST
BMW of North America, LLC, will provide reimbursement to have the gas tank topped off once as required, for each vehicle affected by this Recall Campaign. Attach the appropriate receipt to the work order.
VALET COST
BMW of North America, LLC, will provide reimbursement for vehicle valet services (pick up & delivery) for each vehicle affected by this Recall Campaign. Attach the appropriate receipt to the work order.
RENTAL VEHICLES
Service Loaner vehicles, for this recall, should be utilized for alternative transportation needs to promote customer satisfaction.
Retailers participating in the Retailer Administered Customer Assistance Program and the Service Loaner Car Program may self-authorize claims for reimbursement of rental costs from independent rental agencies in certain situations. For more details refer to SI B01 07 03.