Campaign - Telematics Control Unit Activation: Overview
SI B84 02 07Phone, Navigation Systems
March 2007
Technical Service
PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL AFFECTED VEHICLES THE NEXT TIME THEY ARE IN THE SHOP FOR MAINTENANCE OR REPAIRS.
SUBJECT
Service Action: Activation of Telematics Control Unit (TCU)
MODEL
E60, E61 (5 Series)
E63, E64 (6 Series)
E65, E66 (7 Series)
E90, E91 (3 Series)
with Premium Package (ZPP) or BMW Assist (SA 639)
SITUATION
BMW Assist services may not function due to an incorrect Mobile Device
Number (MDN) programming during reactivation. This Service Action
reactivates the TCU by programming the correct MDN into the TCU.
Copies of the customer notification letter and Q & A are shown in this bulletin.
To minimize customer's inconvenience caused by this service action, pick-up (and deliver after repair) the affected vehicle from customer's home or provide appropriate alternative transportation.
Customers will be impressed when you return their cars cleaned inside and out and with a full tank of gas. Reimbursement information for the vehicle fueling and valet costs may be found in the Warranty portion of this bulletin.
AFFECTED VEHICLES
This Service Action involves 3 Series, 5 Series, 6 Series, 7 Series vehicles with BMW Assist which were reactivated by creating an ESA between 10/31/2006 and 12/5/2006.
In order to determine if a specific vehicle is affected by this Service Action, refer to the Chassis Numbers shown.
Note:
The vehicles affected by this Service Action will not appear on DCS Vehicle History Inquiry Reports.
PROCEDURE
1. The BMW Assist(TM) contract expiration date and the TCU activation status must be checked on DCSnet under Service/Vehicle History Inquiry. Refer to SI B02 01 06 (Updated DCSnet Vehicle History Inquiry information on BMW Assist(TM)) for more information. If the customer has not renewed the BMW Assist services and the contract has expired, no further action is required. If the customer's account is still active, proceed to step two.
2. Obtain the new Mobile Identification Number (MIN) and Mobile Device Number (MDN) from the attached file named "B840207_VIN_MIN_MDN_List".
3. Use the following path within the DIS or GT1 to check and write the new MIN and MDN.
^ Perform a Short Test
^ Function Selection
^ Complete vehicle
^ Body
^ Audio, video, Telephone and navigation (MOST)
^ Telecommunication / Telephone
^ Fixed Installation (This selection is omitted on 3 Series vehicles without CCC)
^ Telematic Control Module (US)
Note:
This step is deleted in DIS V46.
^ Reactivate internal telephone module
^ Select test module (Reactivate internal telephone module B8400_00358)
4. The screen shown will be displayed.
^ Select Option 1 (Read MIN/MDN/SID/NID)
^ Select the right screen arrow.
^ Print the screen to record the original MIN and MDN.
^ Select the right screen arrow.
^ Select Option 2 (Write MIN)
^ Select the right screen arrow.
^ Using the number key pad on the left side of the screen, enter the new MIN.
^ Select the right screen arrow.
^ Verify the new MIN.
^ Select the right screen arrow.
^ Select Option 3 (Write MDN) and select right arrow.
^ Using the number key pad on the left side of the screen, enter the new MDN.
^ Select the right screen arrow.
^ Verify the new MDN.
^ Select the right screen arrow.
^ Select Option 1 (Read MIN/MDN/SID/NID)
^ Select the right screen arrow.
^ Check that the new MIN and MDN have been written correctly to the TCU.
^ Select the right screen arrow.
^ Select Option 5 (End test module)
^ Select the right screen arrow.
5. The BMW Assist services initialization procedure must be completed per SI B84 15 03 for all vehicles, except E65 and E66 produced before 3/05.
6. The vehicle must be in the Verizon Wireless Network for the initialization procedure to work properly. If the vehicle is not in the Verizon Wireless Network perform the outlined procedure and then follow these additional steps.
^ Create a PuMA case to receive TCU shipping authorization.
^ Remove the TCU from the vehicle.
^ Send via FedEx the TCU, BMW Assist TCU Reactivation Form with the new MIN/MDN numbers and a copy PuMA case to:
BMW of North America, LLC
Attn: Body Electrical Technical Hotline (TCU Reactivation 840207)
BMW Plaza
Montvale, NJ 07645
^ BMW of North America, LLC will reactive the TCU and ship it out on the same business day it was received.
^ After receiving the TCU back from BMW of North America, reinstall the TCU and place a BMW Assist(TM) call as outline in step 7.
LABEL INSTRUCTIONS
This Service Action has been assigned code number 487. After the vehicle has been checked, and corrected if necessary, obtain a label (SD 92-320) and:
a. Emboss your BMW dealer warranty number in the middle of the label (1);
b. Punch out code number 487 printed on the label (2) and,
c. Affix the label to the B pillar as shown.
If the vehicle already has a label from a previous Service Action/Recall Campaign, affix the new label next to the old one. Do not affix one label on top of another one because a number from an underlying label could appear in the punched-out hole of the new label.
WARRANTY INFORMATION
Disclaimer