BMW Assist(R) - System Initialization
SI B84 15 03Phones, Navigation Systems
November 2006
Technical Service
This Service Information bulletin supersedes S.I. B84 15 03 dated February 2006.
NEW designates changes to this revision
SUBJECT
Initialization of BMW Assisttrade; Services
MODEL
E60, E61 (5 Series)
E63, E64 (6 Series)
E65, E66 (7 Series) from 3/05 production
E70 (X5) vehicle equipped with ZPP (Premium Package) or SA639 (BMW Assist(TM))
E90, E91, E92, E93 (3 Series) vehicle equipped with ZPP (Premium Package) or SA639 (BMW Assist)
SITUATION
In order for BMW Assist services to function properly, an initialization procedure must be performed to activate these functions on the vehicle.
[NEW] Starting from April 1, 2005 all eligible vehicles processed at the Import Processing Centers have BMW Assist already initialized before they reach your BMW center. Therefore it is no longer necessary to perform this procedure during the QC1 on these vehicles. However, initialization will still be necessary in cases with the following scenarios:
- If the TCU is replaced on any vehicle (except pre 3/05 production E65/66 vehicles)
- E65, E66, E90, E91 vehicles from 3/05 to 8/05 production vehicles if the TCU is programmed
- E60, E61, E63, E64 vehicles from 7/03 to 8/05 production vehicles if the TCU is programmed
- If BMW Assist services are reactivated (except pre 3/05 production E65/66 vehicles)
- E70 (X5) vehicles not delivered with BMW Assist services initialized
[NEW] Some E70 (X5) vehicles will be delivered to you without the BMW Assist services initialized.Until further notice the status of BMW Assist initialization must be checked as part of the Quality Certification (QC1) on all E70 vehicles. Refer to SI B84 63 06 for additional information.
PROCEDURE
Before this procedure can be performed the following preconditions must be met:
- The BMW Handover Inspection must be carried out to ensure the proper phone numbers are entered into the Telematics Control Unit (TCU). Refer to SI B84 14 01.
- The vehicle must be parked outside, with the key on and an unrestricted line of sight to the sky for proper Global Positioning System (GPS) reception. GPS signal acquisition may take up to 15 minutes.
- After programming/coding of the vehicle, turn the key off and let the vehicle enter sleep mode (4 minutes). If the optional CPT9000 handset has been installed, remove the handset from the eject box before turning the vehicle off.
- Transport mode de-activated.
- No vehicle should be displayed or sold, nor the "SOS" button be pressed, until this procedure is successfully completed as described below.
- A vehicle that has not been provisioned will not make a 911 call (since 3/04) and does not have e911 permission.
- Non-provisioned e-calls are directed to a hotline number at the service provider.
- Non-provisioned e-calls are voice only without data transmission.
ENABLING/INITIALIZING BMW ASSIST E90, E91, E92, E93 (3 SERIES WITH CCC), E60, E61 (5 SERIES), E63/E64 (6 SERIES), E70 (X5)
1. Press the "Menu" button and ensure that the Central Information Display (CID) is set to the basic menu screen.
2. Press down briefly on the Controller to enter the "Settings" menu.
3. Scroll down to "Communication Interface" and select.
4. The "Assist Settings" menu will then be displayed.
5. Select "BMW service settings."
6. Select "Service Status."
7. Select "Enable services" ("Update services" if this is a second attempt to initialize).
8. A box will then be displayed on the CID with a bar graph and the following messages:
- "Establishing connection"
- "Data exchange active"
- "Data exchange completed"
9. Data exchange can take 3-8 minutes.
10. Do not turn off the ignition.
11. Please wait until the initialization process has been completed successfully.
12. If the message appears "Data transmission failure. Call BMW Customer Relations", do not call Customer Relations, but instead refer to the "Troubleshooting" section of this Service Information bulletin.
13. After successful initialization, please check the following:
- On CCC equipped vehicles the "Service status" screen is displayed with the services checked (minimum requirement for QC1 completion). The "Update services" selection is displayed.
- The "Terminate Services" selection is displayed.
- As of March 1, 2004 all of the services will be check marked when performing the initialization.
14. After successful initialization, please check the following:
- On M-ASK and CHAMP equipped vehicles the "Service Status" screen is displayed with all the Assist services available listed (minimum requirement for QC1 completion).
- �As of March 1, 2004 all of the services available will be listed when performing the initialization.
15. On vehicles equipped with CCC (Car Communication Computer), there maybe extra settings in the "Service Status" menu that will not be used at this time. These may include:
- Traffic Info
- My Info
- Where to go?
- Floating Car Data FCD
ENABLING/INITIALIZING BMW ASSIST E90, E91, E92, E93 (3 SERIES WITHOUT CCC)
1. Press the "MENU" button above the radio rotary knob.
2. Rotate the rotary knob until "ASSIST" is highlighted and press the rotary knob briefly.
3. Once within the BMW Assist menu, press the button under "SET".
4. Turn the rotary knob until "SETUP" is highlighted and press the rotary knob briefly to start initialization.
5. The display will now show the % (progress) of the initialization.
6. The initialization process will take approximately 2 minutes. The process is complete when "complete" is displayed.
7. The word "complete" will only be displayed for about 5 seconds after the initialization is finished.
8. Once initialization is completed (100%), the display will then show the various functions enabled by BMW Assist.
9. If an error message is displayed, and BMW Assist cannot be initialized, follow the troubleshooting section of this service information bulletin.
ENABLING/INITIALIZING BMW ASSIST E65/E66 (7 SERIES) FROM 3/05
1. Press the "MENU" button and ensure that the Control Display is set to the basic menu screen.
2. Starting from the basic menu slide the controller towards "BMW Assist".
3. Rotate the controller to select "Status" and push the controller down.
4. Rotate the controller to select "BMW Assist" and push the controller down.
5. Rotate the controller to select "INITIALIZE" and push down on the controller.
6. The message "Initializing, please wait....50%" will be shown (progress shown in increments of 10%).
7. Please do not turn off ignition while the initialization/update process is running!
8. The functions which are enabled have the boxes check marked. This serves as a confirmation that BMW Assist has been successfully initialized
9. If the message "An error has occurred during the initializing. Would you like to call the operator?" is displayed; follow the troubleshooting section of this Service Information Bulletin.
TEST OF BMW ASSIST SERVICES
Test the BMW Assist service for proper operation by placing a test call (press the SOS button or via the i-Drive in the BMW Assist menu). Make sure the BMW Assist Response Center has received the correct MIN/MDN, VIN and location of the vehicle. Have the representative update their records as needed.
Roadside Assistance call
- Go back to the Main menu by pressing the "Menu" button.
- Select the "Communications" menu.
- Select "BMW Assist".
- Select "Roadside Assistance" and then select "start service".
- Once connection is established, speak to the representative, identify yourself and tell the representative, "This is a BMW test call".
- Once the connection is established, please identify yourself and tell the representative "This is a BMW test call." Verify that the correct MIN/MDN, VIN and location of the vehicle have been transmitted to the representative. Verify that the audio to and from the representative is O.K. (You can hear the representative and the representative can hear you). Once this is verified, ask the representative to end the call. Do not turn off or leave the car until the message "End call successful" appears.
"SOS" call
- Press the "SOS" button in the overhead console to place a test emergency call.
- Once the connection is established, please identify yourself and tell the representative "This is a BMW test call." Verify that the correct MIN/MDN, VIN and location of the vehicle have been transmitted to the representative. Verify that the audio to and from the representative is O.K. (You can hear the representative and the representative can hear you). Once this is verified, ask the representative to end the call. Do not turn off or leave the car until the message "End call successful" appears.
- Do not press the "SOS" button and leave the vehicle, since local emergency services will be dispatched if voice communication is not established. If no voice communication is established, call BMW Assist Customer Care immediately at (888) 333-6118, option #4 to cancel the dispatch. Report this failure via PuMA to the Technical Hotline.
NEW DISABLING BMW ASSIST
If the customer does not wish to have BMW Assist, and has completed a BMW Assist Waiver Form with the client advisor, then BMW Assist may be coded out of the vehicle.
1. The Telematics functionality of the TCU must be deactivated via Progman.
2. Refer to the retrofits section of SI B09 05 01 and select "Active/Deactivate Telematics". This will add "+TELD" to the vehicle order. Follow the onscreen prompts to complete this procedure.
3. On E65, E66 vehicles, all versions of Progman prior to V24 will require a modified vehicle order (VO) to retrofit the deactivation of Telematics. Create a PuMA case to obtain a modified VO. Make sure to specify all other retrofits and conversion have been performed to the vehicle. After obtaining the modified VO from the hotline, adapt the VO and perform a complete vehicle encoding.
4. This will eliminate BMW Assist as a selectable option in the radio, Control Display (CD) or Central Information Display (CID). This means the option to "Enable Services" will no longer be a selectable option.
TROUBLESHOOTING
1. If the initialization procedure has been successfully completed, but the transmitted data is different from the data on file at the BMW Assist Response Center, enter into TCU diagnosis with the DISPlus/GT1 and note the MIN and ESN. Contact BMW Assist by calling 888-333-6118, #4. The BMW Assist Customer Care will reconcile the transmitted data against the data on file. Please wait one hour before attempting re-initialization.
2. If the initialization procedure has failed ("Data transmission fault, Call Customer Relations" message displayed) or if the "Enable services" or "Update service" selection in Step 7 is gray (not selectable), check the following:
- Turn the ignition off for 16 minutes, remove the key and the optional CPT9000 handset, close the vehicle, and let the vehicle enter sleep mode. Then turn the ignition on and try the procedure again.
- Ensure that the vehicle has been parked outside, with the key on, and has an unobstructed line of sight to the sky in order to receive a proper GPS signal. GPS signal acquisition may take up to 5 minutes.
- [NEW] The vehicle must be within range of the wireless carrier. The bottom status line must display "Car phone" and/or at least 3 signal strength bars are displayed during the Initialization call transmission process. If necessary, drive the vehicle to a location with adequate cellular reception.
- If all the above items are OK, try parking the vehicle in a different location, let the vehicle enter sleep mode and repeat the initialization procedure.
- [NEW] If the procedure still fails, the problem may be a Telematics Control Module (TCU) failure. Program the TCU using Progman. Perform "Complete Vehicle Coding" and update the complete vehicle software.
- If the procedure still fails, using DIS/GT1 enter into TCU "Control Module Functions" and select "Component Activation" and select "Control Unit reset". Make sure the results screen shows the reset procedure as being activated. Turn vehicle off for 16 minutes and let vehicle enter sleep mode and repeat the initialization procedure.
- If the procedure still fails using DIS/GT1 obtain the Electronic Serial Number (ESN), Mobile Identification Number (MIN) and Mobile Device Number (MDN). Use the below path within the DIS or GT1 to obtain the ESN, MIN and MDN, then contact the Technical Hotline via PuMA for further assistance. When creating a PuMA case, advise the Technical Hotline representative if this is a single vehicle or if other vehicles at the center are experiencing the same error(s).
- Perform a Short Test
- Function Selection
- Complete vehicle
- Body
- Audio, video, navigation (MOST)
- Telecommunication /Telephone
- Fixed Installation (This selection is omitted on 3Series vehicles without CCC)
- Telematic Control Module (US) Note: This step is deleted in DIS V46 on some models.
- Overview, telephone data
- Select test module (Overview, telephone data B8400_10002)
- Select "Concise".
- Print the screen to record the ESN, MIN & MDN.
3. For further troubleshooting refer to the attached Troubleshooting Guide.
4. Refer to the attached list of BMW centers that are outside the Verizon Wireless Network.
5. BMW Assist relies on the Verizon Wireless network for communication between the vehicle and the BMW Assist response center. Occasionally there may be network problems, which prevent the vehicle from properly being initialized. A DCS message will be released when there is an extended outage to keep you informed.
[NEW] VEHICLES OUTSIDE OF THE VERIZON WIRELESS NETWORK
- The vehicle must be in the Verizon Wireless Network for the initialization procedure to work properly. If the vehicle is not in the Verizon Wireless Network perform the outlined procedure and then follow these additional steps. For a complete list of BMW centers outside of the Verizon wireless network refer to SI B84 15 03.
- Create a PuMA case to receive TCU shipping authorization.
- Remove the TCU from the vehicle. Send via FedEx the TCU and a copy of the PuMA case to:
BMW of North America, LLC.
Attn: Body Electrical Technical Hotline (BMW Assist Initialization B84 15 03)
- BMW of North America, LLC will initialize the TCU and ship it out on the same business day it was received.
- After receiving the TCU back from BMW of North America, reinstall the TCU and place a BMW Assist call.
- All shipping charges (both ways) are to be billed to the dealer's Fed-Ex account. On the warranty claim, submit the Fed-Ex shipping charges (double the amount provided to you by Technical Hotline to cover shipment both ways) in the sublet section (using sublet code 4).
FURTHER ASSISTANCE
Please record the VIN, MIN/MDN and ESN from DIS/GT1 and contact BMW Assist Customer Care before coding and reinitializing BMW Assist.
A general e-mail box has been set up to accept your general comments and concerns at bmwassist@bmwna.com.
If the initialization is still unsuccessful, please report all problems by submitting a PuMA Case to the Technical Hotline.
BMW Assist initialization is covered as part of the QC1. Please refer to the warranty information below when additional troubleshooting is performed on vehicle where the initialization process fails.BMW Assist initialization is covered as part of the QC1. Please refer to the warranty information below when additional troubleshooting is performed on vehicle where the initialization process fails.
WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty.
Defect Code 84 11 92 15 00
Labor Operation: Refer to KSD
Labor Allowance: Refer to KSD
[NEW] TCU shipping charges for BMW centers outside Verizon Wireless network
[NEW] All shipping charges (both ways) are to be billed to the dealer's Fed-Ex account. On the warranty claim, submit the Fed-Ex shipping charges (double the amount provided to you by Technical Hotline to cover shipment both ways) in the sublet section (using sublet code 4).
Center List
Centers_Outside_of_Verizon_Coverage.
Diagnosis
BMW Assist Troubleshooting Guide
Disclaimer