Cell Phone - Bluetooth(R) Inoperative/Fault Code A373
SI B 84 10 06Communication Systems
August 2007
Technical Service
This Service Information bulletin supersedes S.I. B84 10 06 dated April 2006.
[NEW] designates changes to this revision
SUBJECT
BMW Assist or Bluetooth Inoperative, TCU FC # A373
MODEL
E60, E61 (5 Series) from 3/04 production
E63, E64 (6 Series) from 3/04 production
E65, E66 (7 Series) from 3/05 production
[NEW] E90, E91, E92, E93 (3 Series) with Premium Package (ZPP) or BMW Assist (SA639)
SITUATION
^ An approved Bluetooth(R) enabled handset does not connect/bond to the vehicle.
^ BMW Assist is inoperative.
The Telematics Control Unit (TCU) has fault code A373 (Memory Error) stored in fault memory.
CAUSE
Hardware error.
PROCEDURE
In case of a customer complaint an approved Bluetooth enabled handset does not connect/bond to the vehicle.
1. Attempt to pair an approved Bluetooth enabled handset as outlined in SI B84 13 04 (BMW Assist with Integrated Bluetooth).
2. Perform a short test using the DIS or GT-1.
3. [NEW] If the TCU has fault code # A373 (Memory Error) stored in fault memory the TCU, complete the test module. If the test module states to replace the TCU, refer to the TCU replacement Procedure in this bulletin.
In case of a customer complaint that BMW Assist is inoperative:
1. [NEW] Check the BMW Assist account status on DCSnet. The BMW Assist services expiration date and the TCU activation status can be checked on DCSnet under Service/Vehicle History Inquiry. Refer to SI B02 01 06 (Updated DCSnet Vehicle History Inquiry information on BMW Assist) for more information.
^ If the customer has an active BMW Assist services account, test the BMW Assist services following the information outlined in 'Testing of BMW Assist Services' section of this bulletin.
2. Perform a short test using the DIS or GT-1.
3. [NEW] If the TCU has fault code # A373 (Memory Error) stored in fault memory the TCU, complete the test module. If the test module states to replace the TCU, refer to the TCU replacement Procedure in this bulletin.
TCU REPLACEMENT PROCEDURE
1. [NEW] It is NOT necessary to obtain a Part Replacement Authorization (TeileClearing) for this specific issue. Refer to the Warranty section of this bulletin for more details. Additional information can be found in SI B84 23 05 (Enhanced Support for BMW Assist Telematics Control Unit (TCU) with Bluetooth & CPT9000 Phone Systems).
2. Refer to TIS (RA 84 11...) for the TCU replacement procedure.
3. Before installing the new TCU, remove one copy of the Electronic Serial Number (ESN) label and place it on the repair order for reference during warranty claim entry. You will be asked for the new TCU "ESN" when submitting a claim via DCSnet. Refer to SI B01 10 05 for more details.
4. The second ESN label of the TCU should be affixed over the existing label in the Owner's Manual insert (P/N 01 49 0 157 963).
5. Complete the TCU installation
6. Using Progman V26.01.00 or higher, program the complete vehicle. Refer to SI B09 05 01 "Coding, Individualization and Programming", Procedure A.
7. Initialize BMW Assist services following the procedure outlined in the 'Initialization of BMW Assist Services' section of this bulletin.
INITIALIZATION OF BMW ASSIST SERVICES
1. The BMW Assist services initialization procedure must be completed per SI B84 15 03 for all vehicles.
^ The vehicle must be in the Verizon Wireless Network for the initialization procedure to work properly. If the vehicle is not in the Verizon Wireless Network perform the outlined procedure and then follow these additional steps.
^ Create a PuMA case to received TCU shipping authorization.
^ Remove the TCU from the vehicle.
^ Send via FedEx the TCU, BMW Assist TCU Reactivation Form with the new MIN/MDN numbers and a copy PuMA case to:
BMW of North America, LLC.
Attn: Body Electrical Technical Hotline (TCU Reactivation B84 10 07)
^ BMW of North America, LLC will initialize the TCU and ship it out on the same business day it was received.
^ After receiving the TCU back from BMW of North America, reinstall the TCU and place a BMW Assist call as outlined in step 17.
^ All shipping charges (both ways) are to be billed to the dealer's Fed-Ex account. On the warranty claim, submit the Fed-Ex shipping charges (double the amount provided to you by Technical Hotline to cover shipment both ways) in the sublet section (using sublet code 4).
2. Test BMW Assist following the procedure outline in the 'Testing of BMW Assist Services' section of this bulletin.
TEST OF BMW ASSIST SERVICES
Test the BMW Assist service for proper operation by placing a test call (press the SOS or Roadside Assistance "Wrench" button). Make sure the BMW Assist Response Center has received the correct MIN/MDN/VIN and location for the vehicle. Have the representative update their records as needed.
COMPATIBLE HANDSET INFORMATION
Before the complaint can be addressed, the particular handset must be verified for compatibility with the respective Bluetooth system installed in vehicle (E.g. BMW Assist w/Bluetooth technology, BTUM, ULF). On vehicles equipped with BMW Assist with Bluetooth wireless technology, to confirm whether or not the phone is compatible, visit www.bmwusa.com/bluetooth for a list of handsets that have passed BMW testing for compatibility. Note the following disclaimer on this web site:
^ "This list is provided for reference only. The mobile phones listed here have passed compatibility tests as of the date of testing and meet or exceed minimum standards established by BMW. The list is not a warranty for phone performance or functionality. BMW makes no guarantees or warrantees as to the performance of each phone while connected to your BMW via Bluetooth Wireless Technology. Furthermore, software releases by BMW, the phone supplier or the wireless Bluetooth Wireless Technology, not all phones support the necessary profiles to work with your BMW. BMW does not guarantee availability or functionality with all wireless carriers. Functions such as synchronizing the address book and transferring a call into or out of the vehicle may function differently from phone to phone".
WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty.
Defect Code 84 11 27 12 00
Labor Operation: Refer to KSD
Part replacement authorization is NOT required. Do NOT submit a TeileClearing PuMA case. A copy of the diagnostic report (short test) including a copy of the test module displaying a diagnostic code stating to replace the TCU must be kept with the Repair Order (RO) and FASTA data must be transmitted. When submitting a warranty claim, please note the following information in the comments section:
^ SI B84 10 06 (TCU FC # A373)
^ Diagnostic code displayed at the completion of the test module for fault code A373
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