Enabling/Initializing BMW Assist/Roadside Assistance/SOS Call
ENABLING/INITIALIZING BMW ASSIST^ E60 and E61 (5 Series)
^ E63 and E64 (6 Series)
^ E70 (X5)
^ E71 (X6)
^ E82 and E88 (1 Series) with CCC
^ E90, E91, E92, and E93 (3 Series) with CCC
1. Press the "Menu" button and ensure that the Central Information Display (CID) is set to the basic menu screen.
2. Press down briefly on the controller to enter the "Settings" menu.
3. Scroll down to "Communication Interface" and select.
4. The "Assist Settings" menu will then be displayed.
5. Select "BMW service settings".
6. Select "Service Status".
7. Select "Enable services" ("Update services" if this is a second attempt to initialize).
Note:
"Terminate Services" is not an option and will NOT be displayed on vehicles equipped with a GSM TCU.
8. A box will then be displayed on the CID with a bar graph and the following messages:
^ "Establishing connection"
^ "Data exchange active"
^ "Data exchange completed"
9. Data exchange can take 3-8 minutes.
10. Do not turn off the ignition.
11. Please wait until the initialization process has been completed successfully.
12. If the message "Data transmission failure. Call BMW Customer Relations" appears, do not call Customer Relations; instead, refer to the "Troubleshooting" section of this Service Information bulletin.
13. After successful initialization, please check the following:
^ On CCC-equipped vehicles, the "Service status" screen is displayed with the services checked (minimum requirement for QC1 completion). The "Update services" selection is displayed.
^ The "Terminate Services" selection is displayed.
^ As of March 1, 2004, all of the services will be checked off when performing the initialization.
Note:
Terminate Services" is not an option and will NOT be displayed on vehicles equipped with a GSM TCU.
14. After successful initialization, please check the following:
^ On M-ASK and CHAMP-equipped vehicles, the "Service Status" screen is displayed with all the available Assist services listed (minimum requirement for QC1 completion).
^ As of March 1, 2004, all of the available services will be listed when performing the initialization.
15. On vehicles equipped with CCC (Car Communication Computer), there may be extra settings in the "Service Status" menu that will not be used at this time. These may include:
^ Traffic Info
^ My Info
^ Where to go?
^ Floating Car Data FCD
ENABLING/INITIALIZING BMW ASSIST
^ E82 and E88 (1 Series) without CCC
^ E90, E91, E92, and E93 (3 Series) without CCC
1. Press the "MENU" button above the radio rotary knob.
2. Rotate the rotary knob until "ASSIST" is highlighted, and press the rotary knob briefly.
3. Once within the BMW Assist menu, press the button under "SET".
4. Turn the rotary knob until "SETUP" is highlighted, and press the rotary knob briefly to start the initialization.
5. The display will now show the % (progress) of the initialization.
6. The initialization process will take approximately 2 minutes. The process is complete when "complete" is displayed.
7. The word "complete" will only be displayed for about 5 seconds after the initialization is finished.
8. Once the initialization is completed (100%), the display will show the various functions enabled by BMW Assist.
9. If an error message is displayed and BMW Assist cannot be initialized, follow the troubleshooting section of this Service Information bulletin.
ENABLING/INITIALIZING BMW ASSIST FOR THE E65 AND E66 (7 SERIES) FROM 3/05
1. Press the "MENU" button and ensure that the Control Display is set to the basic menu screen.
2. Starting from the basic menu, slide the controller towards "BMW Assist".
3. Rotate the controller to select "Status" and push the controller down.
4. Rotate the controller to select "BMW Assist" and push the controller down.
5. Rotate the controller to select "INITIALIZE" and push down on the controller.
6. The message "Initializing, please wait....50%" will be shown (progress is shown in increments of 10%).
7. Please do not turn off the ignition while the initialization/update process is running!
8. The functions which are enabled have the boxes checked off. This serves as a confirmation that BMW Assist has been successfully initialized.
9. If the message "An error has occurred during the initializing. Would you like to call the operator?" is displayed, follow the troubleshooting section of this Service Information Bulletin.
[NEW] ENABLING/INITIALIZING BMW ASSIST
^ 2009 and later 1 Series (E82, E88) with iDrive
^ 2009 and later 3 Series (E90, E91, E92, E93) with iDrive
^ 2010 and later 5 Series (E60, E61)
^ 2010 and later 6 Series (E63, E64)
^ 2009 and later 7 Series (F01, F02)
^ 2010 and later 5 series 550 GT (F07)
^ 2009 and later Z4 (E89) with iDrive
^ 2010 and later X5 and X6 with iDrive
1. Accept the Disclaimer message if it is displayed.
2. If the "Main menu" is not displayed, press the "MENU" button next to the iDrive.
3. Scroll down and select "BMW Assist".
4. Select "Activate BMW Assist".
5. "Transferring data" will be displayed as BMW Assist services are initialized.
6. Note: If the message appears "Data Exchange Not Enabled", do not call Customer Relations, but instead refer to the "Troubleshooting" section of this VDC Bulletin.
7. Note: his most likely occurs if there is a break in the signal or the automatic data transmission call.
8. Once BMW Assist is initialized, "BMW Assist active" will be displayed.
9. Follow supplemental laptop procedure to put TCU to "Sleep".
10. Disconnect the laptop.
11. The vehicle can either be moved, or the battery main Switch can be activated.
Test the BMW Assist service for proper operation by placing a test call (press the SOS button or via the iDrive in the BMW Assist menu). Make sure that the BMW Assist Response Center has received the correct MIN/MDN, VIN and location of the vehicle. Have the representative update his or her records as needed.
Roadside Assistance call
^ Go back to the Main menu by pressing the "Menu" button.
^ Select the "Communications" menu.
^ Select "BMW Assist".
^ Select "Roadside Assistance" and then select "Start service".
^ Once a connection has been established, speak to the representative, identify yourself and tell the representative, "This is a BMW test call".
^ Verify that the correct MIN/MDN, VIN and location of the vehicle have been transmitted to the representative. Verify that the audio to and from the representative is OK (you can hear the representative and the representative can hear you). Once this is verified, ask the representative to end the call. Do not turn off or leave the car until the message "End call successful" appears.
"SOS" call
^ Press the "SOS" button in the overhead console to place a test emergency call.
^ Once the connection has been established, please identify yourself and tell the representative "This is a BMW test call." Verify that the correct MIN/MDN, VIN and location of the vehicle have been transmitted to the representative. Verify that the audio to and from the representative is OK (you can hear the representative and the representative can hear you). Once this is verified, ask the representative to end the call. Do not turn off or leave the car until the message "End call successful" appears.
^ Do not press the "SOS" button and leave the vehicle, since local emergency services will be dispatched if voice communication is not established. If no voice communication is established, call BMW Assist Customer Care immediately at (888) 333-6118, option 4, to cancel the dispatch.