Infotainment - Roadside Assistance And BMW Services Inoperativ
SI B84 03 13Communication Systems
February 2013
Technical Service
SUBJECT
Roadside Assistance and BMW Online Services Inoperative After Programming
MODEL
E82
E88
E89
E90
E91
E92
E93
With Navigation system option 609
Produced from August 18, 2008 to August 31, 2010
SITUATION
Roadside Assistance and BMW Online services are inoperative after programming the vehicle with ISTA/P 2.48 or higher. The symptoms are as follows:
^ BMW Online - No network available when selected
^ Roadside Assistance - When selected, a message stating "Service not enabled or contract expired" is displayed. Also, "Start service" is grayed out and cannot be selected.
CAUSE
Software error in the CIC (Car Information Computer)
PROCEDURE
Do not replace parts!
A software solution will be released with ISTA/P 2.49.1, expected in March 2013.
Until the release of ISTA/P 2.49.1, the Roadside Assistance service and the BMW Online search feature must be tested afier a programming session using ISTA/P 2.48 or higher. Perform the steps below.
1. Verify the customer has a valid BMW Assist account as follows:
Check the TCU ESN/IMEI number in the DCSnet warranty history.
^ If it is listed as "Inactive," no further steps are necessary.
^ If it is listed as "Active," proceed to the next step.
2. Call BMW Assist and verify the customer is enrolled in the services:
^ Roadside Assistance
^ BMW Online
3. If the customer has a valid BMW Assist account, make an emergency test call by pressing the SOS button. Advise the Assist representative that this is a BMW test call. Ask him or her to verify the following information:
^ VIN
^ Vehicle position
^ All the data is successfully transferred
Then ask the Assist representative to end the call.
4. Perform a Roadside Assistance test call via iDrive. If this does not work, use the BMW Online search function.
5. If both steps 3 and 4 fail, this SI no longer applies. Continue diagnosis using ISTA.
6. If ONLY step 4 fails, proceed with the following steps:
^ Submit a PuMA case to Technical Service for further assistance.
^ Set the PuMA case subject as: "BMW Online mop after programming."
Once ISTA/P 2.49.1 is released, this Service Information bulletin will be updated.
WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle/SAV Limited Warranty.
Covered under the terms of the BMW Certified Pre-Owned Program when the original or causal repair is eligible to be claimed under the CPO program.
Claim this additional work under the applicable defect code for the repair that originally required vehicle programming and encoding.
Even though work time labor operation code 84 10 007 ends in "007," it is not considered a Main labor operation.