Campaign - BMW Assist(R) Services Update
SI B84 04 08Communication Systems
June 2008
Technical Service
PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL
AFFECTED VEHICLES THE NEXT TIME THEY ARE IN THE SHOP FOR MAINTENANCE
OR REPAIRS.
SUBJECT
Service Action: Update BMW Assist Services
MODEL
E60 (5 Series)
SITUATION
BMW Assist was initialized with the incorrect account profile. The services, including location-based Automatic Collision Notification, Emergency Assistance, Enhanced Roadside Assistance, Service Request (TeleService), Stolen Vehicle Recovery and Remote Door Unlock, may not function.
A copy of the customer notification letter is included.
For customer convenience, a step-by-step procedure was included with the customer letter so that the customers can update BMW Assist services without having to make a service appointment.
AFFECTED VEHICLES
This Service Action involves 5 Series vehicles with BMW Assist which were produced between 3/10/2008 and 03/18/2008.
In order to determine whether a specific vehicle is affected by this Service Action, refer to the chassis numbers listed.
Note:
The vehicles affected by this Service Action will not appear on DCS Vehicle History Inquiry Reports.
PROCEDURE
Before this procedure can be performed, the following preconditions must be met:
^ The BMW Handover Inspection must have been carried out to ensure that the correct phone numbers were entered into the Telematics Control Unit (TCU). Refer to SI B84 14 01. This should have been completed during the PDI.
^ To insure adequate Global Positioning System (GPS) reception, the vehicle must be parked outside, with the key on and an unrestricted line of sight to the sky. GPS signal acquisition may take up to 15 minutes.
^ If the vehicle was programmed or coded immediately prior to this repair, turn the key off and let the TCU enter sleep mode (4 minutes).
^ Transport mode is deactivated.
UPDATING BMW ASSIST
1. Press the "Menu" button and insure that the Central Information Display (CID) is set to the basic menu screen.
2. Press down briefly on the controller to enter the "i" menu
3. Select "Settings" and press down on the controller.
4. Scroll down, select "BMW Services settings", and press down on the controller.
5. Scroll down, select "Options", and press down on the controller.
6. Scroll down, select "Update services", and press down on the controller.
7. A box will then be displayed on the CID with a bar graph and the following messages:
"Establishing connection"
"Data exchange active"
"Data exchange completed"
8. Data exchange can take 1-8 minutes.
9. Do not turn off the ignition.
10. Please wait until the initialization process has been completed successfully.
11. If the message "Data transmission failure.
Call BMW Customer Relations" appears, do not call Customer Relations; instead, refer to the "Troubleshooting" section of SI B84 15 03.
12. After successful initialization, please check the following:
The "Service Status" screen is displayed with all the available Assist services listed.
TEST OF BMW ASSIST SERVICES
13. Test the BMW Assist service for proper operation by placing a test call (press the "SOS" or Roadside Assistance "Wrench" button). Make sure that the BMW Assist Response Center has received the correct VIN and location for the vehicle. Have the representative update his or her records as needed.
LABEL INSTRUCTIONS
This Service Action has been assigned code number 522. After the vehicle has been checked and corrected, if necessary, obtain a label (SD 92-335) and:
a. Emboss your BMW dealer warranty number in the middle of the label (1);
b. Punch out code number 522 printed on the label (2); and
c. Affix the label to the B-pillar as shown.
WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty
ATTACHMENTS
view PDF attachment B840408Customer_Letter.
view PDF attachment B840408E6xOwners_Manual.
Disclaimer