Campaign - BMW Assist(R) Initialization
SI B 84 02 08Communication Systems
March 2008
Technical Service
SUBJECT
Service Action: Initialize BMW Assist Services
MODEL
E60, E61 (5 Series)
E63, E64 (6 Series)
E65, E66 (7 Series)
E70 (X5) with Premium Package (ZPP) or BMW Assist (SA639)
E82 (1 Series) with Premium Package (ZPP) or BMW Assist (SA639)
E90, E91, E92 (3 Series) with Premium Package (ZPP) or BMW Assist (SA639)
SITUATION
BMW Assist was not initialized at the Vehicle Processing Center (VPC) because of a BMW call center issue. The services, including location-based Automatic Collision Notification, Emergency Assistance, Enhanced Roadside Assistance, Service Request (TeleService), Stolen Vehicle Recovery and Remote Door Unlock, may not function.
AFFECTED VEHICLES
This Service Action involves 1 Series, 3 Series, 5 Series, 6 Series, 7 Series and X5 vehicles with BMW Assist which were produced between 11/27/2007 and 03/03/2008 and were processed through the Vehicle Distribution Center (VDC) on 03/03/2008.
In order to determine whether a specific vehicle is affected by this Service Action, refer to the chassis numbers listed on the attached document named "B840208_VIN_List".
Note:
The vehicles affected by this Service Action will not appear on DCS Vehicle History Inquiry Reports.
PROCEDURE
Before this procedure can be performed, the following preconditions must be met:
^ The BMW Handover Inspection must have been carried out to ensure that the correct phone numbers were entered into the Telematics Control Unit (TCU). Refer to SI B84 14 01. This should have been completed during QC1.
^ To insure adequate Global Positioning System (GPS) reception, the vehicle must be parked outside with the key on and with an unrestricted line of sight to the sky. GPS signal acquisition may take up to 15 minutes.
^ If the vehicle was programmed or coded immediately prior to this repair, turn the key off and let the TCU enter sleep mode (4 minutes).
^ Transport mode must be deactivated.
ENABLING/INITIALIZING BMW ASSIST
^ E60, E61 (5 Series)
^ E63, E64 (6 Series)
^ E70 (X5)
^ E82 (1 Series) with CCC
^ E90, E91, E92 (3 Series) with CCC
1. Press the "Menu" button and ensure that the Central Information Display (CID) is set to the basic menu screen.
2. Press down briefly on the controller to enter the"Settings" menu.
3. Scroll down to "Communication Interface" and select.
4. The "Assist Settings" menu will then be displayed.
5. Select "BMW service settings".
6. Select "Service Status".
7. Select "Enable services" ("Update services" if this is the second attempt to initialize).
Note:
"Terminate Services" is not an option and will NOT be displayed on vehicles equipped with a GSMTCU.
8. A box will then be displayed on the CID with a bar graph and the following messages:
^ "Establishing connection"
^ "Data exchange active"
^ "Data exchange completed"
9. The data exchange can take 3-8 minutes.
10. Do not turn off the ignition.
11. Please wait until the initialization process has been completed successfully.
12. If the message "Data transmission failure. Call BMW Customer Relations" appears, do not call Customer Relations; instead, refer to the "Troubleshooting" section of this Service Information bulletin.
13. After successful initialization, please check the following:
^ On CCC-equipped vehicles, the "Service status" screen is displayed with the services checked (the minimum requirement for QC1 completion). The "Update services" selection is displayed.
^ The "Terminate Services" selection is displayed.
^ All of the services will be checked off when performing the initialization.
Note:
"Terminate Services" is not an option and will NOT be displayed on vehicles equipped with a GSM TCU.
14. After successful initialization, please check the following:
^ On M-ASK and CHAMP-equipped vehicles, the "Service Status" screen is displayed with all the Assist services available listed (the minimum requirement for QC1 completion).
15. On vehicles equipped with CCC (Car Communication Computer), there may be extra settings in the "Service Status" menu that will not be used at this time. These may include:
^ Traffic Info
^ My Info
^ Where to go?
^ Floating Car Data FCD
16. Test the BMW Assist services following the procedure outlined in the "TEST OF BMW ASSIST SERVICES" section of this bulletin.
ENABLING/INITIALIZING BMW ASSIST
^ E82 (1 Series) without CCC
^ E90, E91, E92 (3 Series) without CCC
1. Press the "MENU" button above the radio rotary knob.
2. Rotate the rotary knob until "ASSIST" is highlighted, and press the rotary knob briefly.
3. Once within the BMW Assist menu, press the button under "SET".
4. Turn the rotary knob until "SETUP" is highlighted, and press the rotary knob briefly to start initialization.
5. Test the BMW Assist services following the procedure outlined in the "TEST OF BMW ASSIST SERVICES" section of this bulletin.
6. The display will now show the % (progress) of the initialization.
7. The initialization process will take approximately 2 minutes. The process is complete when "complete" is displayed.
8. The word "complete" will only be displayed for about 5 seconds after the initialization is finished.
9. Once the initialization is completed (100%), the display will show the various functions enabled by BMW Assist.
10. If an error message is displayed and BMW Assist cannot be initialized, follow the troubleshooting section of this Service Information bulletin.
ENABLING/INITIALIZING BMW ASSIST FOR THE E65 AND E66 (7 SERIES) FROM 3/05
1. Press the "MENU" button and ensure that the Control Display is set to the basic menu screen.
2. Starting from the basic menu, slide the controller towards "BMW Assist".
3. Rotate the controller to select "Status" and push the controller down.
4. Rotate the controller to select "BMW Assist" and push the controller down.
5. Rotate the controller to select "INITIALIZE" and push down on the controller.
6. The message "Initializing, please wait....50%" will be shown (progress is shown in increments of 10%).
7. Please do not turn off the ignition while the initialization/update process is running!
8. The functions which are enabled have the boxes checked off. This serves as a confirmation that BMW Assist has been successfully initialized.
9. If the message "An error has occurred during the initializing. Would you like to call the operator?" is displayed, follow the troubleshooting section of this Service Information bulletin.
10. Test the BMW Assist services following the procedure outlined in the "TEST OF BMW ASSIST SERVICES" section of this bulletin.
BMW CENTERS OUTSIDE OF THE VERIZON WIRELESS NETWORK
The vehicle must be located within the Verizon Wireless network for the above initialization procedure to work properly. See the attachment to SI B84 15 03 for the list of centers located outside this network. If the vehicle is not in the Verizon Wireless network, perform steps one and two and then follow these additional steps:
^ Create a PuMA case to receive TCU shipping authorization.
^ Remove the TCU from the vehicle.
^ Send the TCU, the BMW Assist TCU Reactivation Form with the new MIN/MDN numbers, and a copy of the PuMA case via FedEx to:
BMW of North America, LLC
BMW of North America, LLC will reactivate the TCU and ship it out on the same business day that it was received.
^ After receiving the TCU from BMW of North America, reinstall the TCU and place a BMW Assist call as outlined in the "TEST OF BMW ASSIST SERVICES" section of this bulletin.
TEST OF BMW ASSIST SERVICES
Test the BMW Assist service for proper operation by placing a test call (press the "SOS" or Roadside Assistance "Wrench" button). Make sure that the BMW Assist Response Center has received the correct MIN/MDN, VIN and location for the vehicle. Have the representative update his or her records as needed.
LABEL INSTRUCTIONS
This Service Action has been assigned code number 516. After the vehicle has been checked and corrected,if necessary, obtain a label (SD 92-335) and:
a. Emboss your BMW dealer warranty number in the middle of the label (1);
b. Punch out the code number 516 printed on the label (2); and
c. Affix the label to the B-pillar as shown.
WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty.
Customer_Letter
Q&A
VIN_List
Disclaimer